SERVER_ERROR NO: 7 MSG: Data not found.

  • Resolved jpp21

    (@jpp21)


    3 years, 6 months ago

    Hello,

    After recently updating the Security and Firewall from cleantalk, the site is now throwing this error:

    Scheduled: resend_files_for_analysis: Check files sent for analysis: SERVER_ERROR NO: 7 MSG: Data not found.

    Thoughts on the best way to troubleshoot?

    Thanks,

    JP

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support katereji

    (@katereji)

    3 years, 6 months ago

    Hello.
    Please, contact us via our ticket system: https://cleantalk.org/my/support/open. We need to know your CleanTalk account and website URL.

    Thread Starter jpp21

    (@jpp21)

    3 years, 6 months ago

    Hi Katereji,

    Thank you for your response. I apologize for not responding sooner. Covid took me out for a while.

    Thank you for the link to the ticket system. I’ve bookmarked it. (I had followed a link inside the plugins section that brought me to this forum.)

    While I got the same error over a two-day period, which is why I posted my question, when I tried the update today, it worked. May have been a temporary issue with my host’s web servers.

    Best,

    JP

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    3 years, 6 months ago

    Thank you JP.

    If the issue comes back, just let us know.

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    3 years, 5 months ago

    Hello,

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 4 replies - 1 through 4 (of 4 total)

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