Hello @fredericgomes,
Thank you very much for raising this issue.
We are currently investigating.
In order to keep better track of this issue, could you please open a request from your Sendcloud account?
See this article on our helpcenter if you don’t know who to do it. 🙂
Also, I’m kindly asking you to join the Woocommerce system report to you ticket:
https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/
Have a good evening,
Technical Support Team
Sendcloud
Hi,
Previous ticket we opened has just been closed without fixing the issue so I did not know which was the best option to raise a bug.
So, I just opened a ticket with the status as you requested me. 🙂
I hope it will be fixed this morning as this bug has already been raised by chat and by phone yesterday morning and after a call yesterday evening with one of your collegues we had really the feeling that no one was looking into it. Except this person but unfortunatly he is not technical…
Really hope you can help. I count on you…
Frederic
Good morning @fredericgomes ,
We received all the information, and we have escalated your issue to our partner in charge of the WooCommerce plugin.
Our CS agents will come back to you via email or phone as soon as we have an update.
Technical Support Team
Sendcloud