Hi @shazahm1hotmailcom,
There isn’t a default priority setting available. It is possible to hook into the default filter to set a priority for new ticket submissions. However, you may save some development effort if you modify the workflow for new-non-prioritized “new” tickets. Those new tickets could be considered as their own “uninitialized” priority and that would allow you to sort/filter based on the not having a priority (as if it was the default priority)
Hope that helps answer, if you have more questions, please let me know.
Thread Starter
Steven
(@shazahm1hotmailcom)
@melliesou
Ok, I think I understand, I should just filter for New ticket Status and not worry about a default priority. Is my understanding correct?
That may work. I’ll have to give it some time to see if that will work for me or not.
Now, if I decide to choose to assign a default priority, can you let me know what the hook name is? That would save me quite a bit of time digging thru the code to find the right one 🙂
Hi @shazahm1hotmailcom,
Yes, that is the correct understanding. If that doesn’t fit your need, let’s circle back later to better understand the use-case and flow (reasons why it doesn’t work will help to find the best hook to use).
