Hey @mervyntsao, the errors that you’re facing from the email test screen as shared, indicates that your sending domain (for the email used to authenticate the connection) does not have the required DKIM, DMARC & SPF records.
If you are using a domain-based From Email address (e.g. [email protected]), you’ll need to set up DKIM and SPF records for the sender domain (e.g. yourdomain.com).
How to add SPF and DKIM records to your sender domain
The first step is to find your DNS settings. This guide should help you with this: https://wpmailsmtp.com/docs/how-to-add-dns-records-for-wp-mail-smtp-setup/#find.
SPF record
Add the 1 TXT record below:
v=spf1 include:_spf.google.com ~all
In the “@” box, add the domain for the site (ie, domain.com). Set the TTL to 24H.
If you already have an SPF record added, you’ll need to merge them by following this guide: https://wpmailsmtp.com/fix-multiple-spf-records/.
DKIM record
Since the DKIM record is not the same for everyone, you should follow the steps here (https://support.google.com/a/answer/180504) to get it.
But adding it to your domain will be similar.
DMARC record
To get started with adding the DMARC record, you can find more information about it in this guide: https://wpmailsmtp.com/how-to-create-dmarc-record/.
If you need to add DMARC, here are the steps to follow:
Add a TXT record
In the “Name” field, type _dmarc. with the period (dot) at the end. Some hosts don’t need the period, so they’ll remove it or show an error. In that case, you can safely use _dmarc without the period.
In the “Content” field, paste in the following, setting the email address to your From Email:
v=DMARC1; p=none; fo=1; rua=mailto:[email protected]
If there isn’t an Auto option available for the TTL, set the TTL to 14400.
And please note, that DNS propagation can take up to 24 hours. If DNS records won’t be passing, please, reach out to your hosting support to look into the issue further. They’d hopefully be able to help!
