Set up password email

  • Resolved jaysav21

    (@jaysav21)


    1 year, 7 months ago

    Hi, I am trying to get rid of the email sent after a user registers into my website. I am using hivepress as a theme and its plugins and they told me that this action is caused from a third-party plugin which I am assuming is Woocommerce. I have also tried to remove that options through the woocommerce settings as shown on the screenshot below but it still sends that email to the user as soon as it registers as shown below. I would like to get rid of it in because I feel that it is an unnecessary step that a user need to do when booking through my website and that may put users off. Thanks in advance for your help.

    • This topic was modified 1 year, 7 months ago by jaysav21.
Viewing 3 replies - 1 through 3 (of 3 total)
  • ckadenge (woo-hc)

    (@ckadenge)

    1 year, 7 months ago

    Hi @jaysav21,

    Thank you for reaching out.

    I understand you’re trying to get rid of the email sent after a user registers into your website but are having trouble as even after disabling some settings the emails are still getting sent out.

    Before we can proceed with further troubleshooting, I’d like to have a better understanding of the settings you disabled because the screenshots seem not to have been added correctly. In that case, could you please re-share the screenshots for further visual understanding.

    I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.

    Looking forward to your reply.

    Thread Starter jaysav21

    (@jaysav21)

    1 year, 7 months ago

    Hi, thanks for getting back to me.

    Apologies if the screenshot did not get uploaded. Please find the screenshot below.

    https://snipboard.io/qy0Ob8.jpg

    Thanks in advance and for the tips

    Beauty of Code (woo-hc)

    (@beautyofcode)

    1 year, 7 months ago

    Hey @jaysav21 ,

    No worries at all – thanks for sharing that! 🙂

    So the option you’ve disable (Send password setup link) will only display an input box for the user to set their own password while creating their account, rather than sending an email to set their password. It won’t actually disable the email after account creation.

    Just to be sure I fully understand what you’re looking to disable here, are you wanting to stop emails being sent when a customer creates an account on your site? If so, you can disable this email via WooCommerce  → Settings  → Emails. You’ll need to scroll down to the “New account” email type, and click “Manage”, like so:

    On the next page, you can Disable this email by unchecking the “Enable this email notification” box:

    Hope this helps, however if I misunderstand the email you’d like to disable, please let us know!

    Cheers

Viewing 3 replies - 1 through 3 (of 3 total)

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