Setting hidden after update

  • Resolved discoariet

    (@discoariet)


    4 years, 4 months ago

    After updating wordpress to version 5.9, in the plugin settings the fields have disappeared. I only see the gray background in the right column and the text in the left column.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Madison a11n

    (@madisoncm)

    4 years, 4 months ago

    Hi @discoariet!

    Could you send us a screenshot of what you are seeing as well as your site’s system status report?

    If this contains any sensitive information, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    Thank you!

    Thread Starter discoariet

    (@discoariet)

    4 years, 4 months ago

    SCREENSHOT

    no sensitive info

    • This reply was modified 4 years, 4 months ago by discoariet.
    • This reply was modified 4 years, 4 months ago by discoariet.
    Madison a11n

    (@madisoncm)

    4 years, 4 months ago

    Thanks for the screenshot! Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter discoariet

    (@discoariet)

    4 years, 4 months ago

    
### WordPress Environment ###
WC Version: 6.1.1
REST API Version: ✔ 6.1.1
WC Blocks Version: ✔ 6.5.2
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.0.3
Log Directory Writable: ✔
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: it_IT
External object cache: ✔

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.1.1
WC Database Prefix: lww_
### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (24) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

### WooCommerce PayPal Payments ###

Onboarded: ✔
Shop country code: IT
WooCommerce currency supported: ✔
PayPal card processing available in country: ✔
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: ✔
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### WooCommerce Payments ###

Version: 3.6.0
Connected to WPCOM: Sì

### Action Scheduler ###

Complete: 1.165
Oldest: 2022-01-11 14:57:10 +0100
Newest: 2022-01-26 16:01:17 +0100

Pending: 1
Oldest: 2022-01-26 17:52:29 +0100
Newest: 2022-01-26 17:52:29 +0100

### Status report information ###

Generated at: 2022-01-26 16:21:39 +01:00
    • This reply was modified 4 years, 4 months ago by discoariet.
    Thread Starter discoariet

    (@discoariet)

    4 years, 4 months ago

    now all fields are visible…

    Madison a11n

    (@madisoncm)

    4 years, 4 months ago

    Thanks for the system status report! Everything looks good there!
    I’m glad the fields are visible again. Hopefully, it was just a little glitch but please let us know if it acts up again and we can look into it more!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Setting hidden after update’ is closed to new replies.