Setting Up

Resolved SickSquirrelTwo
(@sicksquirreltwo)

8 years, 6 months ago

I am testing before I buy. I’m setting up the plugin but have a few questions

Custom Fields
Agent Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: Yes, Taxonomy: No, Callback: text

Status Capability: create_ticket, Core: Yes, Required: No, Logged: No, Show Column: Yes, Taxonomy: No, Callback:

To set up the pages, I add a new page, put [create_ticket] as text, save as create_ticket. That shortcode will fill in the form. I then add a link to Create A Support Ticket as

”/plugins/awesome_support/unsure/create_ ticket” > Create Ticket </a > space left on purpose

Correct? Then the same for agents to view their admin area? I found no documentation on this. I also don’t want agents in my admin area. Where do they go?

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author awesomesupport
(@awesomesupport)

8 years, 6 months ago

Hi:

We don’t have a short code called [create_ticket]. You can find a list of shortcodes here: https://getawesomesupport.com/documentation/awesome-support/admin-short-codes-pages/

However, when the plugin was installed, the pages with the shortcodes would have been created automatically so you shouldn’t need to create new ones. You can find out more about these pages here: https://getawesomesupport.com/documentation/awesome-support/post-installation-need-know-quick-start/

Agents need access to the back-end to respond to tickets – they will only see ticket functions that they are authorized to use. You can use standard wordpress security functions to lock-down any additional areas you do not want them to access. You can also use a plugin like MENU EDITOR PRO to completely remove menu options from the backend for certain roles or users.

You can find a full list of tickets-related security capabilities that you can add to roles here: https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/

Thanks for trying Awesome Support.

Plugin Author awesomesupport
(@awesomesupport)

8 years, 6 months ago

Oh, you can also check out the first video on this page that will show you how to use the built-in pages (about half way through the video)

https://getawesomesupport.com/videos/

Plugin Author awesomesupport
(@awesomesupport)

8 years, 5 months ago

Hi – its been a while since our last reply on this issue. Since we haven’t heard back from you we’ll assume this is resolved and so we’re closing this issue. If you need to reopen it just post a reply here or open a new thread.

Thanks for using Awesome Support!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Setting Up’ is closed to new replies.