Settings/Access Key Won’t save

  • Resolved Anonymous User 6443559

    (@anonymized-6443559)


    6 years, 7 months ago

    I activated the plugin, WordPress told me on activation it generated a bunch of unexpected output but I didn’t notice any further error messages afterwards. I go to the plugin configuration screen and enter my access key, click save, but it was never saved. It still shows prompt asking me to enter my access key. I tried saving changes under advanced options, those would not save either.

    Plugin Version: 5.130
    WordPress Version: 5.3

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    6 years, 7 months ago

    Hello,

    Could you tell us what exactly were the errors? Were there PHP errors? Did you try to re-install the plugin?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    6 years, 7 months ago

    Could you also tell us your PHP version?

    Thread Starter Anonymous User 6443559

    (@anonymized-6443559)

    6 years, 7 months ago

    It was just a WordPress Admin notification that said that there was unexpected output when the plugin was activated but there have been no further errors. There has been no error when I click save in the options screen. I know the php version is 7.3.11.

    I have tried deactivating/reactivating it, same thing. I just did it again to take a screenshot of the exact error, see: https://s3.wasabisys.com/ryanb/cterror.png

    • This reply was modified 6 years, 7 months ago by Anonymous User 6443559.
    • This reply was modified 6 years, 7 months ago by Anonymous User 6443559.
    Plugin Support sergecleantalk

    (@sergecleantalk)

    6 years, 6 months ago

    Hello,

    Thank you for your feedback we will investigate this. It may take 1-2 days

    Plugin Support amagsumov

    (@amagsumov)

    6 years, 6 months ago

    Hello, @ryan_b

    Unfortunately, some personal info required to fix the issue. Please contact us by our private Ticket System:
    https://cleantalk.org/my/support/open

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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