Settings button not working?

  • Resolved hans410947

    (@hans410947)


    1 year, 6 months ago

    Hello,

    I am using the free version of Really Simple Security.

    When I go to the plugin dashboard, on the top of the screen I can choose between “Dashboard” and “Settings”.

    When I click on “Settings”, nothing happens.

    On the dashboard page, in the task list, I have one open hardening feature. When I click on “View”, the Settings page opens up, but it is empty.
    So my question is if the Settings page is only available on the Pro plugin? Or why can I not access it?

    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jarno Vos

    (@jarnovos)

    1 year, 6 months ago

    Hi @hans410947,

    The “Settings” panel is also available in the Free plugin. If it doesn’t load correctly, there might be an issue such as REST API requests from the plugin being blocked on your server (or failing for some other reason); and it can’t load properly as a result anymore.

    Could you navigate to the “Settings” page once more, then open the Developer Tools of your browser (CTRL + Shift + C in Google Chrome) and click the “Console” tab here?

    Please attach a screenshot of any errors you see being logged in the “Console” tab. You can upload the screenshot on a service like https://snipboard.io/ and share the link here.

    Kind regards, Jarno

    Thread Starter hans410947

    (@hans410947)

    1 year, 6 months ago

    Hi @jarnovos and thank you for your reply.

    Attaching the screenshots.

    Screenshot 1 is when I click on Settings, but nothing happens (appart from the URL adds #settings.

    Screenshot 2 is when I refresh the page that was shown in screenshot 1.

    Screenshot 3 is when I access the Settings page by clicking on View button for “You have 1 open hardening feature” in the tasklist on the dashboard.

    Best regards

    Plugin Support Jarno Vos

    (@jarnovos)

    1 year, 6 months ago

    Hi @hans410947,

    I see, there’s at least an error being reported which is almost certainly related to the issue; though it is unfortunately not very descriptive on it’s own.

    The first steps I would recommend trying, to rule out some things as being potentially related:

    1) Try opening the Security -> Settings page in an Incognito/Private Browsing window in your browser, to rule out any browser extensions (e.g., ad-blockers) as being related

    2) If the above didn’t help yet, navigate to the Dashboard of the plugin and then open the browser’s Developer Tools once more; but this time, navigate to the “Network” tab instead. With this section open, navigate to the Settings page in the plugin again (you might have to refresh the page once).

    This should display all of the resources that are being loaded, and I would expect that there are certain REST API requests from the plugin which are failing in your case. These should be indicated in red. Could you click one of those requests and check the “Response” tab, to see if they might be getting blocked?

    Kind regards, Jarno

    • This reply was modified 1 year, 6 months ago by Jarno Vos.
    Thread Starter hans410947

    (@hans410947)

    1 year, 6 months ago

    Hi @jarnovos and thank you for your reply.

    I updated the Really Simple Security free plugin to the latest version, and now the Settings page is working 🙂

    Best regards

    Plugin Support Jarno Vos

    (@jarnovos)

    1 year, 6 months ago

    Hi @hans410947,

    That’s great to hear, thank you for the update. I’m glad that the solution turned out to be this simple after all 😉

    Kind regards, Jarno

    Jessica Wort

    (@jessicawort)

    1 year, 6 months ago

    I seem to be having the same issue across all of my WordPress sites (roughly 8) – This has only been since the WordPress update to version 6.7 and all of my plugins are updated. Please could you assist?

    Plugin Support Jarno Vos

    (@jarnovos)

    1 year, 6 months ago

    Hi @jessicawort,

    Sure, could you perform the same troubleshooting steps that I had also provided to @hans410947 in this thread?

    Please share the results in a separate thread on these forums, or in an e-mail to support(at)really-simple-ssl.com.

    Kind regards, Jarno

Viewing 7 replies - 1 through 7 (of 7 total)

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