Settings Cannot Be Saved

Resolved supertrooper2
(@supertrooper2)

8 years ago

After installing the plugin I have tried to customize the settings and save. However none of the changes are saved, and the welcome message from John keeps reappearing at the top of the page.

I have tried to change the CHMOD settings for the plugin folders from 755 to 775 but keep getting the error message “Operation Not Permitted”.

I have also tried deactivating W3 Total Cache and WordFence plugins but this does not help.

Hoping you will be able to resolve this issue, so that I can get your great plugin to work.

Viewing 13 replies - 1 through 13 (of 13 total)

Plugin Author SeedProd
(@seedprod)

8 years ago

Strange, never heard of anyone having this issue.

Can you save settings under Settings > General in WordPress

Thread Starter supertrooper2
(@supertrooper2)

8 years ago

Yes, settings under General can be saved without any problem.

Plugin Author SeedProd
(@seedprod)

8 years ago

Hmm, sorry I never seen this issue before so not sure how to tell you to resolve it. I can tell you that the information is saved to the database so changing the file permission will not effect the saving functionality.

You might disabled any other plugins and see if another plugin is affecting the save.

Thread Starter supertrooper2
(@supertrooper2)

8 years ago

Could it be that something is stopping the settings to be saved to the database?

Plugin Author SeedProd
(@seedprod)

8 years ago

Just another plugin or the theme. We are using the WordPress settings api and that is the recommend way for saving data. or maybe the host is blocking it. Sometimes a host sees some date submitted as a false positive security issue.

Thread Starter supertrooper2
(@supertrooper2)

8 years ago

I cannot find any tables for your plugin in the database!

Plugin Author SeedProd
(@seedprod)

8 years ago

It saves it to the wp_options table. We use the settings api as described here:

https://codex.ww.wp.xz.cn/Settings_API

Thread Starter supertrooper2
(@supertrooper2)

8 years ago

There are no lines in the wp-options table relating to this plugin. However on a second website I have found the following lines in the wp-options table:

seed_csp4_settings_content
seed_csp4_settings_design
seed_csp4_settings_advanced
seed_csp4_review

Is there a way I can export these 4 lines from the second website’s database and import into the first website’s database?

Plugin Author SeedProd
(@seedprod)

8 years ago

Yep you can just copy and paste the values ftom one table to another and that should work.

Thread Starter supertrooper2
(@supertrooper2)

8 years ago

I’m not an expert and would appreciate if you could advise me how to do this.

How can I add lines to the wp-options table?

Plugin Author SeedProd
(@seedprod)

8 years ago

Unfortunately it’s pretty technical and describing it would be no easy task. Just Google it and you should be able to find an in depth guide on it.

Thread Starter supertrooper2
(@supertrooper2)

8 years ago

I figured out how copy the values from one table and insert into another.

Now the plugin works and settings can be saved.

Thanks for your great support.

Plugin Author SeedProd
(@seedprod)

8 years ago

Great, glad you got it working!

Viewing 13 replies - 1 through 13 (of 13 total)

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