Settings not being saved

  • Resolved Les

    (@theagencies)


    9 years, 2 months ago

    Hi,

    I just installed your plugin for the first time, and wanted to setup my appointments. However, everything I enter (services, workers) doesn’t get saved. I click [Save], it appears to be saving, but when I click [Refresh], all my entries have disappeared again.

    My other currently active plugins:
    Akismet Anti-Spam
    Autoptimize
    Contact Form 7
    Contact Form 7 – Dynamic Text Extension
    Contact Form DB
    Duplicate Page
    Easy Appointments
    Heartbeat Control
    Polylang
    Quick Alt Editor
    Redis Object Cache
    Scripts n Styles
    ShortPixel Image Optimizer
    Ultimate Addons for Visual Composer
    UpdraftPlus – Backup/Restore
    UpSolution Header Builder
    WP Rocket
    WPBakery Visual Composer
    Yoast SEO

    Any suggestions?

    Many thanks in advance,
    Les

    • This topic was modified 9 years, 2 months ago by Les.
Viewing 12 replies - 1 through 12 (of 12 total)
  • Nikola Loncar

    (@loncar)

    9 years, 2 months ago

    Hi @theagencies,

    have you tried to turn on Compatibility mode on? Are there any errors in Browser console?

    Best regards,
    Nikola

    Thread Starter Les

    (@theagencies)

    9 years, 2 months ago

    Hi Nikola @loncar,

    Enabling compatibility mode doesn’t fix it. I get the following errors:

    Uncaught TypeError: Cannot read property ‘regional’ of undefined
    at jquery-ui-i18n.min.js:6
    at jquery-ui-i18n.min.js:6
    at jquery-ui-i18n.min.js:6

    /wp-admin/admin-ajax.php?action=ea_service&id=undefined Failed to load resource: the server responded with a status of 500 (Internal Server Error)
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.3:4 POST

    /wp-admin/admin-ajax.php?action=ea_service&id=undefined 500 (Internal Server Error)
    send @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.3:4
    ajax @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.3:4
    Backbone.ajax @ backbone.sync.fix.js?ver=4.7.3:11
    e.sync @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,underscore,backbone,jquery-ui-core&ver=4.7…:10
    sync @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,underscore,backbone,jquery-ui-core&ver=4.7…:10
    save @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,underscore,backbone,jquery-ui-core&ver=4.7…:10
    save @ admin.prod.js?ver=4.7.3:554
    dispatch @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.3:3
    r.handle @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.3:3

    Nikola Loncar

    (@loncar)

    9 years, 2 months ago

    Hi,

    looks like there is some kind of error on PHP side. Can you please check the error.log file and see if there are any related errors?

    Best regards,
    Nikola

    Thread Starter Les

    (@theagencies)

    9 years, 2 months ago

    Hard to say @loncar…

    The only errors I’m seeing, which COULD be related, are:

    [Mon Mar 20 20:57:29.507036 2017] [lsapi:notice] [pid 1014173] [client 2a02:a440:7a95:1:64f9:b055:5ad:5036:52177] [host secretagents.nl] Backend log: WordPress database error Unknown column ‘pll_ajax_backend’ in ‘where clause’ for query SELECT * \n\t\t\tFROM wp_ea_meta_fields \n\t\t\tWHERE 1 AND pll_ajax_backend=1 \n\t\t\tORDER BY id DESC made by do_action(‘wp_ajax_ea_fields’), WP_Hook->do_action, WP_Hook->apply_filters, EAAjax->ajax_fields, EADBModels->get_all_rows\n, referer: /wp-admin/admin.php?page=easy_app_settings

    [Mon Mar 20 20:58:18.989625 2017] [lsapi:notice] [pid 99581] [client 2a02:a440:7a95:1:64f9:b055:5ad:5036:52189] [host secretagents.nl] Backend log: WordPress database error Unknown column ‘pll_ajax_backend’ in ‘field list’ for query INSERT INTO wp_ea_services (name, duration, price, pll_ajax_backend) VALUES (‘Meeting’, ‘120’, ‘500’, 1) made by do_action(‘wp_ajax_ea_service’), WP_Hook->do_action, WP_Hook->apply_filters, EAAjax->ajax_service, EAAjax->parse_single_model, EADBModels->replace\n, referer: /wp-admin/admin.php?page=easy_app_settings

    [Mon Mar 20 20:58:33.134361 2017] [lsapi:notice] [pid 99577] [client 2a02:a440:7a95:1:64f9:b055:5ad:5036:52191] [host secretagents.nl] Backend log: WordPress database error Unknown column ‘pll_ajax_backend’ in ‘field list’ for query INSERT INTO wp_ea_services (name, duration, price, pll_ajax_backend) VALUES (‘Meeting’, ‘180’, ‘740’, 1) made by do_action(‘wp_ajax_ea_service’), WP_Hook->do_action, WP_Hook->apply_filters, EAAjax->ajax_service, EAAjax->parse_single_model, EADBModels->replace\n, referer: /wp-admin/admin.php?page=easy_app_settings

    [Mon Mar 20 20:59:12.300430 2017] [lsapi:notice] [pid 336490] [client 2a02:a440:7a95:1:64f9:b055:5ad:5036:52198] [host secretagents.nl] Backend log: WordPress database error Unknown column ‘pll_ajax_backend’ in ‘field list’ for query INSERT INTO wp_ea_services (name, duration, price, pll_ajax_backend) VALUES (‘Meeting’, ‘120’, ‘500’, 1) made by do_action(‘wp_ajax_ea_service’), WP_Hook->do_action, WP_Hook->apply_filters, EAAjax->ajax_service, EAAjax->parse_single_model, EADBModels->replace\n, referer: /wp-admin/admin.php?page=easy_app_settings

    • This reply was modified 9 years, 2 months ago by Les.
    Nikola Loncar

    (@loncar)

    9 years, 2 months ago

    Hi,

    that is the issue. Some other plugin is adding pll_ajax_backend property in ajax calls in admin part.

    Best regards,
    Nikola

    Thread Starter Les

    (@theagencies)

    9 years, 2 months ago

    Ok, this totally goes beyond my know-how. How do I determine which plugin does that? Do you have an idea based on the plugin list I posted?

    Many thanks in advance for your thoughts!

    Best,
    Les

    Nikola Loncar

    (@loncar)

    9 years, 2 months ago

    It’s Polylang, can you please try disable it for a moment and then try again?

    Best regards,
    Nikola

    Thread Starter Les

    (@theagencies)

    9 years, 2 months ago

    Sounds scary. I really need my site to remain multilingual. I’m going to wait until the middle of the night when we have our lowest visitor rate before I disable Polylang.

    If it IS Polylang, will there be a fix? Or are your plugin and Polylang known to be incompatible?

    Thread Starter Les

    (@theagencies)

    9 years, 2 months ago

    @loncar, I can confirm everything works fine when disabling Polylang.

    Is this the first time you encounter an incompatibility with Polylang? Is there a known fix or workaround?

    I hope so! Looking forward to your thoughts. Many thanks again.

    -Les

    Nikola Loncar

    (@loncar)

    9 years, 2 months ago

    Hi @theagencies,

    that will be fixed today with new version.

    Best regards,
    Nikola

    Nikola Loncar

    (@loncar)

    9 years, 2 months ago

    Hi @theagencies,

    new version is released. Please update and try again 😉 EasyAppointments should work fine now side by side Polylang.

    Best regards,
    Nikola

    Thread Starter Les

    (@theagencies)

    9 years, 2 months ago

    It works! Amazing! Thanks!

Viewing 12 replies - 1 through 12 (of 12 total)

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