Settings page crashing

  • Resolved zebrahosting

    (@zebrahosting)


    8 years, 7 months ago

    We bought the Ultimate plugin and run the latest version on a multisite setup.
    (php7)

    We could add all our faqs, create categories and tags but if we try to alter the settings page it all crashes. First to a 500 error now only a blank page. It goes too quick to see an error in the console.

    It might be related but when we do a PDF export it goes ok but a spreadsheet error gives a message that the URL might no longer exist.

    Issues we were not exactly looking for with a site that needs to go live….

    • This topic was modified 8 years, 7 months ago by zebrahosting.
Viewing 11 replies - 1 through 11 (of 11 total)
  • etoilewebdesign

    (@etoilewebdesign)

    8 years, 7 months ago

    Hi zebra,

    Does the error/blank page appear after clicking the “Settings” tab? Or does it show after clicking something within one of the Settings sections?

    Can you try downgrading to UFAQ version 1.6.0? Do you still encounter the Settings error then?

    Thread Starter zebrahosting

    (@zebrahosting)

    8 years, 7 months ago

    We can select all settings but after pressing ‘save’ button it crashes.

    We had a fresh install so we have no older version. Where to download?

    etoilewebdesign

    (@etoilewebdesign)

    8 years, 7 months ago

    Hi Zebra,

    You can download older versions from here: https://ww.wp.xz.cn/plugins/ultimate-faqs/advanced/
    Just scroll to the bottom, select 1.6.0 from the dropdown and click “Download”

    Note: make sure to deactivate and delete your current install of Ultimate FAQ before installing v1.6.0

    After you’ve installed version 1.6.0, please let us know if you are still encountering issues with saving changes to your UFAQ Settings.

    Thread Starter zebrahosting

    (@zebrahosting)

    8 years, 7 months ago

    Would we keep the 1000 FAQ’s we created?
    Can’t export either remember?

    I could FTP the older version without problems if the DB has no changes.

    Update: with only replacing the files I was able to save the setup again.

    • This reply was modified 8 years, 7 months ago by zebrahosting.
    • This reply was modified 8 years, 7 months ago by zebrahosting.
    etoilewebdesign

    (@etoilewebdesign)

    8 years, 7 months ago

    Hey zebrahosting,

    If you delete the FAQ plugin your 1000 FAQ will still be saved in your WordPress Database. Please rest assured that you will not lose any data. However, we suggest taking backup if you can, also, take a screenshot of your settings in the plugin.

    Best regards,

    Thread Starter zebrahosting

    (@zebrahosting)

    8 years, 7 months ago

    We have done some tests.
    Installed 1.6.0, 1.6.1, 1.6.3,1.6.4

    The issues with the settings page start after installing 1.6.4
    For now we stay at 1.6.3. Hope you find the solution.

    etoilewebdesign

    (@etoilewebdesign)

    8 years, 7 months ago

    Hi Zebra,

    Would it be possible to send us the error log from your site? You can email it to us at [email protected] (just make sure to reference this thread when you do šŸ™‚ )

    Siderlan Santos (Sider)

    (@siderlan)

    8 years, 6 months ago

    Hi,

    I’m experiencing the same issue. As I am an advanced developer I have found the problem. The issue seems to be a PHP 7 compatibility issue because the CSSTidy library is using a method with the same name of the class as a constructor method in the following files:

    • class.csstidy.php
    • class.csstidy_print.php
    • class.csstidy_optimise.php

    That is a deprecated feature. Instead you must use the default __constructor method.

    @etoilewebdesign if you want and if you say to me how can I contribute, I will fix it.

    etoilewebdesign

    (@etoilewebdesign)

    8 years, 6 months ago

    Hi Siderlan,

    Thank you for the help. If you could email us at [email protected] and let us know which files in the plugin you believe need to be modified, it would be much appreciated. Or, if you’ve done certain modifications already, you could also send us the files you’ve changed and we can take a look.

    Plugin Author Rustaurius

    (@rustaurius)

    8 years, 6 months ago

    Hi Sider,

    We’ve put out an update that uses the non-deprecated constructors for the 3 classes that you mentioned. Would you mind letting us know if you’re still experiencing the same issue after updating? Thanks!

    Siderlan Santos (Sider)

    (@siderlan)

    8 years, 6 months ago

    Hi guys!

    @etoilewebdesign sorry. I did not send you the email with the files because I am just seeing your reply right now. I am sorry for that!

    And @rustaurius your update solve the problem.

    I’m happy to help you. Thanks for this great plugin!

    ps.: I’m gonna help you with Brazilian Portuguese translations.

Viewing 11 replies - 1 through 11 (of 11 total)

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