Settings Tab won’t save entered data

  • Resolved swsupport

    (@swsupport)


    4 months ago

    I installed the addon to my mainwp WordPress install… opened the Settings tab in the add-on and filled in the form fields with my fluent support url: https://support.sensiblewebsites.com

    I entered the username and application password. Saved the settings – but the page just refreshes – no settings saved.

    Help please?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author sflwa

    (@sflwa)

    4 months ago

    @swsupport – Let me check. Just wondering if you are running the new 2.0 version of FluentSupport or the Dev Version of MainWP?

    • This reply was modified 4 months ago by sflwa.
    Plugin Author sflwa

    (@sflwa)

    4 months ago

    @swsupport thank you so much for catching this. I already did some testing and found what the issue was. I’m just finishing up my quality control on the test to make sure that everything is good and I will be pushing out a new version. I’ve tested this with both the live current version of main WP along with the early release candidate as well.

    Plugin Author sflwa

    (@sflwa)

    4 months ago

    @swsupport – I just pushed the update – everything should be working now

    Plugin Author sflwa

    (@sflwa)

    4 months ago

    @swsupport
    Thank you again for bringing this to my attention.
    In addition to the same issue that you identified, I actually found an underlying issue that was working, but could be improved upon.

    Based on that, I just released version 1.2.5 which addresses the underlying issue that I had found. Which includes some UI issues additionally, I added a sink log that shows the last time a manual or automated sync has run and how many tickets it imported.

    Please let me know if you have any other feedback about the plug-in or any requests for it.

Viewing 4 replies - 1 through 4 (of 4 total)

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  • 4 replies
  • 2 participants
  • Last reply from: sflwa
  • Last activity: 4 months ago
  • Status: resolved