Hi, @edqaras
Setup incomplete is shown if you didn’t go through the all setup tabs but this is not affecting chat widget appearance.
I can see that the script is missing from the source code and the access token has failed status, so would like ask you to do the following:
1. Upgrade to the latest plugin version (in Plugins -> Upgrade Now)
2. Disconnect the page -> Log out of Facebook -> Log in back to Facebook -> Connect the same page
3. Refresh connection with FB here https://app.mobilemonkey.com/chatbot-editor/136745/configure/maintenance
The doc how to refresh is here https://mobilemonkey.com/help/help/article/isqurvcb0l-refresh-page-access-token-error?_ga=2.128906380.1690035487.1563653581-1242622390.1558954977
Let me know if that worked
I tried it, does not work again. I know that if I reset all connections and do all configuration again chatbot will work, but I can’t do that every day.
Hi, @edqaras
I actually can see the chat widget on the website, screenshot
Please, clear the browser cache and try again. And also make sure that Ad Blockers are off, because this may affect.
Hi, @edqaras
The cause if Facebook pixel code, lines 49-53:
<script>!function(f,b,e,v,n,t,s){if(f.fbq)return;n=f.fbq=function(){n.callMethod?
n.callMethod.apply(n,arguments):n.queue.push(arguments)};if(!f._fbq)f._fbq=n;
n.push=n;n.loaded=!0;n.version=’2.0′;n.queue=[];t=b.createElement(e);t.async=!0;
t.src=v;s=b.getElementsByTagName(e)[0];s.parentNode.insertBefore(t,s)}(window,
document,’script’,’https://connect.facebook.net/en_US/fbevents.js’);</script>
Please comment this code or remove it, let me know if that worked for you
