Sever Performance Issues with Accordeons

  • giertzj

    (@giertzj)


    1 year, 3 months ago

    Hello everyone,

    We’re encountering some issues with a site we’re managing. The people creating content for it have reported that when they add an accordion reusable or template to a post and start editing it, performance of the page slowly deteriorates until it is almost unusable. We’ve been able to recreate this problem, and it always occurs when such an accordion item is opened for editing – the first time it is opened for editing, the performance issues slowly start and don’t stop until reloading the page. Judging by the memory usage and such, it almost looks like a memory leak. These problems only started around the time of November last year.

    We’d be grateful for any helpful information or even a solution.

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  • Moderator Support Moderator

    (@moderator)

    1 year, 3 months ago

    @codersantosh

    While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

    This includes asking if they “can set up a development site and share the details with us”.

    If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

    Thankfully are other ways to get information you need:

    • Ask the user to install the Health Check plugin and get the data that way.
    • Ask for a link to the http://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
    • Ask the user to create and post a link to their phpinfo(); output.
    • Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
    • Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site visitors).
    • Ask the user for the step-by-step directions on how they can reproduce the problem.

    You get the idea.

    We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

    When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

Viewing 1 replies (of 1 total)

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