Sezzle Plugin Breaks Theme Editing

  • Resolved accreativeservices

    (@accreativeservices)


    1 year, 9 months ago

    We’ve been having issues with our theme (The7 Theme) breaking when the Sezzle plugin is active. The issue started a while ago, I”m not sure if it was when, maybe when I did plugin update?

    The issue is that I cannot edit in the theme editing mode. It shows a blank text editing window. Both visual and text editing are affected.

    I’ve turned off the Sezzle plugin and the editing works fine. We would like to use the Sezzle plugin but the issue is causing problems. Are you aware of this issue?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Sezzle

    (@sezzledev)

    1 year, 9 months ago

    Not really. Do you mind sharing a screen recording of the steps to replicate the issue keeping the Dev console on?

    Thread Starter accreativeservices

    (@accreativeservices)

    1 year, 9 months ago

    Here is the issue with the Sezzle Woocommerce plugin active using WPBakery Page Builder:

    Here is the screen to edit the section:

    And when I click to edit it is empty (both visual edit and text edit):

    When I turn off the Sezzle plugin, I can now edit both visually and text edits:

    Sorry, I don’t have a screen recorder

    Thread Starter accreativeservices

    (@accreativeservices)

    1 year, 9 months ago

    I’m using Sezzle Version 5.0.14

    Plugin Author Sezzle

    (@sezzledev)

    1 year, 9 months ago

    I am unable to see any of your screenshots you might have shared. Getting a visual representation of what you are seeing would be beneficial for us to look on. Or, please inspect and check if there is anything related to Sezzle in the dev console.

    Thread Starter accreativeservices

    (@accreativeservices)

    1 year, 9 months ago

    I made a quick page with the images: https://www.air-care.com/sezzle-issue/
    I hope this helps.

    Plugin Author Sezzle

    (@sezzledev)

    1 year, 9 months ago

    Thanks. Is there any way you would be able to give us access to the site or any stage instance where we can generate the issue? We wont be able to do that at our end because that WPBakery Page Builder is a paid plugin. If you want to do so, please reach out to [email protected] with the access.

    • This reply was modified 1 year, 9 months ago by Sezzle.
    Plugin Author Sezzle

    (@sezzledev)

    1 year, 9 months ago

    Nvm. We are taking a look and update you when we have a progress. Sorry for the inconvenience.

    Plugin Author Sezzle

    (@sezzledev)

    1 year, 9 months ago

    Should be fixed in 5.0.15.

    Thread Starter accreativeservices

    (@accreativeservices)

    1 year, 9 months ago

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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