Shift note not displaying correct time

  • Richard

    (@rgenck)


    8 years, 2 months ago

    I’m going to rant a little, I’m more than a little frustrated.

    In a previous issue issue, which I thought was a bug, but turns out to be a feature request, I was able to get the time to display on shift notes. https://ww.wp.xz.cn/support/topic/shift-note-not-displaying-time/

    This apparently will be a new feature, which is awesome, I love when the devs make great stuff for everyone to use, but with the solution I was given the time does not take into account UTC timezone changes, and so mine is off by 6 hours. That means if the update that comes out has the same solution as what I was given, it will not work.

    I noticed this before, if an employee clocked in at 8pm it would say he clocked in the next day. Now that I can see the time I am able to tell why this isn’t working. I’ve worked on correcting the time difference for 4 hours, with no success. So that’s why I came here, to see if someone can help me get the shift notes to come up at the correct time.

    I’ve been pretty frustrated, I have been working on the issue of overriding the shift page for about 1 month now. At least, I got the pro membership more than a month ago, so this issue is at least 1 month old.

    The most frustrating part is that I even offered to pay them to add the functionality for me, and I never heard back from Shiftee’s support team. I definitely don’t feel like I am getting priority support when I spend $200, don’t get support for 7 days or more at a time, and then don’t hear back when I offer to pay more to get the support I expected to get. It had me looking into other shift management plugins, but I do think Shiftee has the best product out there, and I’d like to make it work. I have it really close to where it needs to be.

    If I’m going to stay with Shiftee for more than a year I need to at least hear back from support sooner than 1 week or two after submitting my question. That’s just not priority support, and not how to retain customers.

    A screenshot of my issue: http://prntscr.com/ixtsvn

    • This topic was modified 8 years, 2 months ago by Richard.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Moderator t-p

    (@t-p)

    8 years, 2 months ago

    I definitely don’t feel like I am getting priority support when I spend $200, don’t get support for 7 days or more at a time, and then don’t hear back when I offer to pay more to get the support I expected to get.

    Issues with paid plugins/themes should be handled through the publisher/developer/vendor site and not in the wp.org forums. Thanks.

Viewing 1 replies (of 1 total)

The topic ‘Shift note not displaying correct time’ is closed to new replies.