Shipment Status Re-Synchronization

  • Resolved adleyho

    (@adleyho)


    1 year, 4 months ago

    Hello,

    I’m reaching out about an issue with tracking status updates in my WooCommerce admin using the ParcelPanel plugin. Previously, I was using the plugin to send tracking numbers and monitor shipment statuses, which worked perfectly. However, after running into some issues, I had to redeploy my site on a new server and re-import the tracking numbers.

    Now, the tracking statuses aren’t updating—they’re all stuck on “Pending.” Would it be possible to re-synchronize the statuses for these imported tracking numbers? It would really help ensure everything in my WooCommerce admin reflects the correct shipment statuses.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jessie

    (@ppjessie)

    1 year, 4 months ago

    Hello,

    Thank you for reaching out. I understand from your description that you’ve recently redeployed your site on a new server and re-imported the tracking numbers. I’d like to help you resolve the issue with the tracking statuses not updating.

    Could you please provide your store URL? This will allow our technical team to take a closer look. If you prefer not to share it here, you can also contact us via our official email at [email protected].

    Thank you for your cooperation.

    Best regards,
    ParcelPanel Team

    Thread Starter adleyho

    (@adleyho)

    1 year, 4 months ago

    Hi,

    My site URL is: https://inyoustore.com/

    Plugin Support Jessie

    (@ppjessie)

    1 year, 4 months ago

    Hello,
    Thanks for the info.
    I checked out your store at https://inyoustore.com/. All orders with tracking numbers are showing the right shipping status on our plugin. As for updating the shipping status on WooCommerce, we manually triggered it in the backend and it worked fine.
    If you’re still having trouble, you could give us access to your store so we can take a closer look. Thanks for your patience and cooperation. Here’s how you can grant us access:
    Our email: [email protected]
    The role needed: Administrator

    Please ensure that the user name is Parcel Panel and provide us with the password if you have done this. Thanks!

    Best regards,
    ParcelPanel Team

Viewing 3 replies - 1 through 3 (of 3 total)

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