Hi there @alanwp81,
Thanks for reaching out!
If your products are marked as Virtual, you shouldn’t see the Shipping address section during checkout: https://docs.woocommerce.com/document/managing-products/#section-14
If it’s still happening, can you please share a screenshot of your checkout page with the checkbox? I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.
Cheers!
Hi Elvira – I double checked and the products are checked and listed as Virtual. I’ve attached a screenshot of the shipping field: https://snipboard.io/7sBY5W.jpg. Thanks!
To provide additional info: it’s displaying when using both the yellow paypal button and debit or credit card options.
Hi there @alanwp81,
This is interesting! It doesn’t show the same checkbox for me if I have a Virtual product in cart:
Link to image: https://d.pr/i/E1BHmH
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it to pastebin.com and share a link here.
Also, please send me a link to your virtual product on site so I could see what’s happening.
Looking forward to hearing back from you!
Hi there @alanwp81,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Hi Elvira – is there a way to send it to you by private message? Thanks!
I don’t know if it makes a difference, but I just noticed that yours says ‘continue’ while mine says ‘pay now’
Hi there @alanwp81,
Sorry for the late reply.
If you don’t feel comfortable with sharing your System Status here, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there. Cheers!
