shipping currency issue

  • Resolved aaronbennett2097

    (@aaronbennett2097)


    11 months, 2 weeks ago

    Hi.

    The site I’m trying to implement feeds for Google Merchant has a currency of AED set, we also use a plugin to convert the currency, so that bit isn’t an issue.

    I’ve created a feed for UAE which works perfectly, but when trying to create another feed for the UK, I’m getting an issue with the shipping currency not being GBP.

    As we have a single cost for shipping to the UK for all products, I’ve tried to get round this by adding the shipping_price attribute, setting it to static and giving the value of 33.00 GBP (our shipping cost).

    But I’m still seeing “Mismatched currency in shipping information” in the Google Merchant Center, which is affecting all products in that feed.

    Any ideas would be greatly appreciated!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Md Razun Mia

    (@mdrazunmia)

    11 months, 1 week ago

    Hi @aaronbennett2097,

    Thank you for sharing the details.

    We understand the issue you’re facing with the “Mismatched currency in shipping information” error in your UK feed, even after setting a static shipping_price in GBP.

    Please allow us some time to reproduce the issue on our end and investigate it further. We’ll get back to you with our findings or next steps shortly.

    Best regards,

    Plugin Support Md Razun Mia

    (@mdrazunmia)

    11 months ago

    Hi @aaronbennett2097,

    Thank you for reaching out!

    We’ve tried to recreate the scenario on our end using a similar setup with multiple currencies and a static shipping cost for GBP. However, the feed appears to be working perfectly on our side, and Google Merchant Center accepts the shipping currency without any issue.

    To better understand and investigate your specific case, could you please share the feed link you’re using? We’d like to check whether the GBP currency is correctly included alongside the shipping cost in the feed structure.

    If you prefer not to share your feed link here publicly, feel free to contact us directly through our official support channel: email us at [email protected]

    We’ll be happy to look into it further and help you get this resolved.

    Best regards,

    Plugin Support Md Razun Mia

    (@mdrazunmia)

    10 months, 2 weeks ago

    Hi @aaronbennett2097,

    As we didn’t get to hear from you, we are assuming the issue has been resolved. For now, we are marking the thread as resolved. You can always open a ticket if you need to.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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