Shipping default message

Hi @wos2021,

The issue here is that you have set the Default customer location to “No location by default”

Full Size: https://d.pr/i/haY9Cu

As such, all customers are considered to be located in limbo, which is treated as a place that is not covered by your existing zones.

Only when customers supply an actual address will they see the shipping rates you’ve set up.

You’ll want to either:

• change that setting and either set it to Geolocate so that the site uses the customer’s IP address to figure out where they are and display the appropriate shipping rates

OR

• set it to Shop base address which will cause the site to assume that all customers are in the same location as your store and show shipping costs based on that until they fill in their address.

Hi there,

Thanks for sharing the videos.

Can you provide a screenshot of your shipping options as found under WooCommerce > Settings > Shipping > Shipping options?

Also, kindly share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thanks.

Hi there,

Thanks for sharing the shipping options screenshot and your System Status.

The warning Customer matched zone "Locations not covered by your other zones" appears when you have the “Enable debug mode” turned on.

So you’ll want to disable that option and the warning should no longer appear. If you want to show the warning but change the message you can use a plugin like Loco Translate (https://ww.wp.xz.cn/plugins/loco-translate/) and edit the text. Any other modification or customization is not possible by default. The only way would be consulting a web developer or customization expert.

It also appears that the “MaxMind Geolocation Integration” would be helpful here to geolocate customers and display shipping methods specific to the customer’s location. You can read more here:

https://docs.woocommerce.com/document/maxmind-geolocation-integration/

If there is anything else you need help with let us know.

Hi @wos2021!

By default, this is what core outputs when the data has not been entered AND when the “Places not covered by your other zones” zone has NO methods added:

https://snipboard.io/gZm1U2.jpg

It sounds like you would like to show a custom message when the user falls into this specific zone area?

As it is right now, on your end, the default message is now showing whatever you added to the “Places not covered by your other zones” zone, which is default if this zone has methods added to it.

If you want to change this message to the same default message as per my screenshot above, you would need to replace it using a gettext filter as per

https://www.speakinginbytes.com/2013/10/gettext-filter-wordpress/

Replace the actual text you see there with the text you would like to show.

Cheers!

Hi @wos2021!

You are most welcome!