Shipping fee

  • Resolved Mooren

    (@mooren)


    1 year, 4 months ago

    Hi there,

    We encounter an issue that we have not seen before. It’s about shipping fees. We ship within Europe and each country (shipping zone) has its own fees. With geolocate (Maxmind) we locate a user. The shipping fee is inititally displayed correctly. So for France we charge 6,95 euro. This works.

    Now when I change the country, so in the checkout choose a different country from the dropdown, nothing happens. The fee remains. We do not using any caching plugin.

    What could cause this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    1 year, 4 months ago

    Hi there!

    Thank you for sharing the details of the issue. I understand how important it is to have accurate shipping fees displayed for your customers. Let’s work together to identify the cause and resolve it.

    To assist you better, could you please share screenshots of the following:

    • WooCommerce > Settings > Shipping
    • WooCommerce > Settings > Shipping > Click on Edit on a Shipping Zone (please share this for all zones)
    • WooCommerce > Settings > Shipping > Click on Edit on a Shipping Zone > Click on edit on each shipping method so we can check the specific settings (please share this for all methods)
    • The cart/checkout page with the issue

    You can use the following tool to take the screenshot: https://snipboard.io.

    Also, please share the site URL where you are facing the issue so that we can try to replicate the issue on your site.

    The more information we have, the more accurately we can assist you. Thank you!

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    1 year, 3 months ago

    Hi,

    I haven’t heard back, so I’ll assume everything’s sorted and mark this as resolved. If you still need help, we’re just a message away!

Viewing 2 replies - 1 through 2 (of 2 total)

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