Hi Ruthie,
I hope you are well today and thank you for your question.
It displays only email address in the ‘shipping information’ screen if all the products contained in the cart is downloadable, it displays all fields like Address, Phone Number etc. if any of the product in the cart is non downloadable.
To make product non downloadable just remove File URL from Product Download field from the Edit product screen.
Best Regards,
Hi,
Thanks for your reply! None of my products were downloadable, but I worked out that I had ‘no shipping’ selected in the store settings/shipping settings option. When I changed this to flat rate and entered zero value (all my shipping is free) it fixed the problem!
Thanks and cheers,
Ruthie
Hi,
Thanks for your reply! None of my products were downloadable, but I worked out that I had ‘no shipping’ selected in the store settings/shipping settings option. When I changed this to flat rate and entered zero value (all my shipping is free) it fixed the problem!
Thanks and cheers,
Ruthie
Hi Ruthie,
Awesome, great to see you got that fixed.
To get shipping information from customer it’s necessary to select shipping method in the Shipping Settings.
Please advise if you have more questions.
Cheers,
