Shipping Intergration doesn’t work

  • Resolved mynd1993

    (@mynd1993)


    3 years, 6 months ago

    The API between Yanwen Shipping Company and AST plugin doesn’t work.

    I set up Email flows, when the orders are shipped, orders will becompleted, and the customers will receive the completed email

    But whenever my customers click the track button, and they go to the page that has a 404 error. They couldn’t track their tracking numbers

    Here is the landing page – http://track.yw56.com.cn/en-US

    Could you please help?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Zorem

    (@zorem)

    3 years, 6 months ago

    Hi @mynd1993,
    I checked the Yanwen tracking URL and I don’t see any issue with it.
    The tracking URL is – http://track.yw56.com.cn/en/querydel and this is correct.
    Users need to manually enter the tracking number to check the tracking details.
    Thanks

    Thread Starter mynd1993

    (@mynd1993)

    3 years, 6 months ago

    Hi there,

    Whenever I click the TRACK YOUR ORDER button, it will direct to this
    page – http://track.yw56.com.cn/en-US (not this page –
    http://track.yw56.com.cn/en/querydel)

    Could you please check?

    I have sent you an email for screenshots

    Thread Starter mynd1993

    (@mynd1993)

    3 years, 6 months ago

    It shows 404 Error from this page – http://track.yw56.com.cn/en-US.

    When I click the TRACK YOUR ORDER button (from email flows that I have set up) by using your Tracking Shipment Plugin

    Plugin Author Zorem

    (@zorem)

    3 years, 6 months ago

    Hi @mynd1993,

    We updated the tracking URL of Yanwen to AST’s shipping providers list, please sync the shipping providers list to update the information on your store.

    To sync the provider’s list, navigate to WooCommerce > Shipment Tracking > Shipping Providers, and from the top-right drop-down menu, click on Sync Providers.

    You can read more about Sync providers on our documentation

    Thanks

    Thread Starter mynd1993

    (@mynd1993)

    3 years, 6 months ago

    Hi,

    I’d like to be in English Version

    This is the landing page that I need – http://track.yw56.com.cn/en/index

    Because that will show in the Chinese Version, the customer will take 1 step to change the language

    Could you work it out?

    Also, can I replace it by my tracking page? If it could, that’s great

    Plugin Author Zorem

    (@zorem)

    3 years, 6 months ago

    Hi @mynd1993,
    We updated the tracking URL, please synch again to check the updated provider list.
    Thanks

    Thread Starter mynd1993

    (@mynd1993)

    3 years, 6 months ago

    Thank you for your great support,

    One more thing, in the search space: UG714325085YP this tracking number always showed up.

    Could you please remove this?

    I mean when the customers direct to this page – http://track.yw56.com.cn/en/index

    This UG714325085YP tracking number is always there

    Thank you so much

    Plugin Author Zorem

    (@zorem)

    3 years, 6 months ago

    It’s not added by our plugin. You will need to contact Yanwen for this.

    Thread Starter mynd1993

    (@mynd1993)

    3 years, 6 months ago

    Hi there,

    You see the same as me right?

    This tracking number is mine, and I am not sure how to remove this?

    I have contacted Yanwen, but I think, the problem is the integration, it needs to be integrated well from the Email template.

    Could you please help me?

    Thank you <3

    Thread Starter mynd1993

    (@mynd1993)

    3 years, 6 months ago

    It’s good now. Thank you <3

Viewing 10 replies - 1 through 10 (of 10 total)

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