Shipping Issue

  • Resolved j4yw4lk

    (@j4yw4lk)


    7 years ago

    Here is a problem we were getting from the past, we made a fix and now the problem is on the other end of the pole:

    1. In the past our website woo commerce pull out shipping charges from our UPS account and was at times charging cheaper than we were being charge in actual.

    2. After a fix, now it is charging way over. For example:

    2.1 product # 1 – shipping charge pulled out by website is $49.28 via priority Mail

    However our fedex account actually charges $16.00 (we typically add $5.00 for handling fee as cushion) So a total charge of $21.00 to our customer.

    2.2 product 2 – shipping charge pulled out by website is $104.70 via UPS Ground

    While actual shipping charge by our fedex account $ 41.11 (we typically add $5.00 for handling fee as cushion) So a total charge of $46.11 to our customer.

    Anyone know what settings I need to configure?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support EtienneP a11n

    (@etiennep)

    7 years ago

    Hi there!

    Which plugin are you using to get the live shipping rates from FedEx and UPS?

    If you are using FedEx Shipping Method
    and UPS Shipping Method, then can you please create a ticket here so we can have a look at this for you – WooCommerce.com > My Account > Tickets

    If you are using other plugins, I would suggest you reach out to their support for help with this.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    7 years ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Shipping Issue’ is closed to new replies.