Shipping method not recognize dot or comma

  • Resolved norhageseo

    (@norhageseo)


    11 months, 3 weeks ago

    I have an issue with my woocommerce shipping prices. I have different shipping prices for different countries (languages done with polylang) and different shipping zones. As prices are entered before taxes, I need to enter them with separator. For example, if I want it to be 40 EUR after taxes, I need to enter before tax 33,61 EUR.

    If I enter 33,61 or 33.61 it is converted to 3.361,0033 in shipping method.

    In general setting thousand separator is “.”; decimal separator “,”

    This issue appeared few months ago, separator (don’t remember which) worked before. Now I just enter prices without separator (33 becomes 39,27 with taxes) but I still want beautiful rounded prices of shipping. Is this an issue with my woocommerce or with plugin?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    11 months, 2 weeks ago

    Hi there!

    I can understand your concern. I’ve tried to replicate that issue on my end, but I’m not able to when adding prices for shipping methods.

    To assist you better, could you please provide more information? Specifically:

    1. What number of decimals have you set for your currency?
    2. Could you please share a complete screenshot of your current currency settings?
    3. Please also provide a video recording showing exactly how you are adding the value (e.g., “33,61”) and how it’s being converted to “3.361,0033”.

    The more information we have, the more accurately we can assist you.

    In the meantime, please try setting your:

    • Decimal operator as “.” (dot)
    • Thousand separator as “,” (comma)
    • Number of decimals as 2

    Then, try adding the value as “33.61” and see if you still face the same issue.

    Let me know how that goes.

    Thread Starter norhageseo

    (@norhageseo)

    11 months, 2 weeks ago

    I have no local site set so I don’t want to mess up with live prices changing the comma and dot in currency settings. Here’s how shipping price acts when I write it with dot or comma and save the changes.

    Mahfuzur Rahman

    (@mahfuzurwp)

    11 months, 2 weeks ago

    Hi @norhageseo ,

    Thanks so much for explaining the issue in detail.

    I was able to replicate the same behavior on my end, when entering a price like 33,61 or 33.61 in the shipping method, it gets converted incorrectly to something like 3.361,00. Given your current settings (thousand separator as “.” and decimal as “,”), this shouldn’t happen.

    I’ve reported this to our developers, and you can follow the progress on this GitHub issue: https://github.com/woocommerce/woocommerce/issues/58822. Hopefully, the team will pick it up soon.

    That said, we’d be grateful if you could share your feedback here:

    https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post

    Thanks again for reaching out!

Viewing 3 replies - 1 through 3 (of 3 total)

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