Shipping stopped working

  • Resolved jackwroldsen

    (@jackwroldsen)


    5 years, 8 months ago

    On one order shipping was working, on the next it did not. When calculating shipping in the cart it says “updated” but there’s no cost and i can’t choose shipping method. Zones are still there and no changes were made. Not sure if latest version of WordPress or Weight Based Shipping could interfere. Also noticed product attributes are all messed up and have to be redone.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    5 years, 8 months ago

    Howdy @jackwroldsen –

    Would you mind copying and pasting your System Status Report into this thread so that we can check for any red flags there? You can find this by going to

    WooCommerce > Status > System Status > Get System Report

    in your WP-Admin dashboard.

    Thanks!

    Thread Starter jackwroldsen

    (@jackwroldsen)

    5 years, 8 months ago

    @laceyrod Thank you for your reply. You may view the status report here(login not required):
    https://www.dropbox.com/s/kair72f8ikjk8br/Woo%20Status.odt?dl=0

    • This reply was modified 5 years, 8 months ago by jackwroldsen.
    laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    5 years, 8 months ago

    Hey @jackwroldsen –

    Thanks for sending that over. Is weight-based shipping the only shipping method you are using? Or are you using others in addition to weight-based? If you’re using weight-based shipping only, I would recommend reaching out to their team directly for help as we didn’t develop that plugin.

    Also, we did have a bug with shipping in WC 4.5.1 that caused shipping to disappear under certain conditions, but that was fixed in 4.5.2, which I see you’ve updated to, so I don’t think that’s the problem here.

    If you are using other shipping methods in addition to weight-based shipping, can you send us a screenshot of your Shipping Zones? Also, if you could send screenshots of any other shipping method settings, that would be helpful as well. You can use https://snipboard.io/ to send screenshots here. You’ll just drag and drop the image into the window, and it will generate a URL to paste here.

    Thanks!

    Thread Starter jackwroldsen

    (@jackwroldsen)

    5 years, 8 months ago

    We also have an option for self pick up.
    Overview: https://snipboard.io/blsAjh.jpg
    Example Zone 1: https://snipboard.io/2KzEaH.jpg

    The problem arrived somewhere 3-10 September.

    (edit: dropbox link from before is now removed)

    • This reply was modified 5 years, 8 months ago by jackwroldsen.
    • This reply was modified 5 years, 8 months ago by jackwroldsen.
    • This reply was modified 5 years, 8 months ago by jackwroldsen.
    laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    5 years, 8 months ago

    Hi @jackwroldsen –

    How are you adding the self pickup option? Is that through the standard local pickup method?

    Also, what’s the address that you’ve been testing with?

    Thread Starter jackwroldsen

    (@jackwroldsen)

    5 years, 8 months ago

    Correct, the method is Local Pickup as shown in your link.

    I’ve tested with several different address and there’s several new orders in now, none with shipping cost. Example: ours would be Norway, Skien, 3735

    Thread Starter jackwroldsen

    (@jackwroldsen)

    5 years, 8 months ago

    Update: I followed the workaround from here https://github.com/woocommerce/woocommerce/issues/27624#issuecomment-689535892

    And it’s now showing calculations again. Seems like i’m still affected of the patched error?

Viewing 7 replies - 1 through 7 (of 7 total)

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