Shipstation 500 Internal Server Error

  • Resolved rishs

    (@rishvanths)


    2 months, 1 week ago

    { “Message”: “An error has occurred.”, “ExceptionMessage”: “Unable to connect due to a server error”, “ExceptionType”: “SS.Business.Marketplace.Exceptions.MarketplaceException”, “StackTrace”: ” at SS.Business.Marketplace.OrderSourceApi.OrderSourceModule.TestStore(Store store) in D:\\buildAgentFull\\work\\8e15a453e647e65a\\SS.Business\\Marketplace\\OrderSourceApi\\OrderSourceModule.cs:line 1312\r\n at SS.Core.Objects.Stores.Connect(Int32 marketplaceId, Nullable1 storeID, String StoreName, NameValueCollection data, String storeGuid) in D:\\buildAgentFull\\work\\8e15a453e647e65a\\SS.Core\\Objects\\Stores.cs:line 287\r\n at WebApi.Controllers.SellingChannel.StoresController.<DatadrivenConnect>d__17.MoveNext() in D:\\buildAgentFull\\work\\8e15a453e647e65a\\WebApi\\Controllers\\SellingChannel\\StoresController.cs:line 299" }

    I’m getting this error in my ship station

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    2 months, 1 week ago

    Hi there!

    Thank you for sharing the error details.

    This error indicates that ShipStation is unable to connect to the store due to a server/API connection issue. It is coming from the ShipStation integration itself and does not point to a problem with WooCommerce core functionality.

    As this appears to be related specifically to the ShipStation plugin or its connection process, we recommend creating a support ticket with the ShipStation Support team so they can investigate the connection error further.

    Please note that in this forum we provide support for WooCommerce core features, while third-party plugins and integrations are best handled by their respective support teams.

Viewing 1 replies (of 1 total)

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