Shop Manager not working

  • Resolved Ivan Duncan

    (@ivanduncan)


    1 year, 8 months ago

    Good afternoon

    After the last update the plugin stopped work the Shop Manager role. I’ve already tried to create a new role, but didn’t work either. Just the admin role is able to update products status, prices, stock. If you try with Shop Manager role you get the infinite ‘updating loop’ status but it doesn’t update

    Pictures related:

    https://postimg.cc/gallery/ZbbsBC4

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    1 year, 8 months ago

    Hi @ivanduncan

    Please let me know what WooCommerce version you are using.

    Thanks,

    Thread Starter Ivan Duncan

    (@ivanduncan)

    1 year, 8 months ago

    Hey @rizaardiyanto

    WooCommerce version: 9.3.1

    WordPress version: 6.6.2

    No php log errors, or general ones

    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    1 year, 8 months ago

    @ivanduncan I’m afraid this issue does not have any correlation wtih our plugin. Can you please try deactivate our plugin and see if the issue resolved?

    Thread Starter Ivan Duncan

    (@ivanduncan)

    1 year, 8 months ago

    Hi @rizaardiyanto just did the test, when I deactivate the plugin I can update all product details using the linked to ‘Shop Manager’.

    Then I activate back the plugin and the issue back, not being able to update any product detail, regardless if using quick edit or edit option

    So I presume is linked to the plugin, just dunno how, once I get no log errors at all to check

    • This reply was modified 1 year, 8 months ago by Ivan Duncan.
    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    1 year, 8 months ago

    @ivanduncan For some reason, I cannot see this behavior. In our testing, the shop manager role works fine even when PublishPress Capabilities activated.

    Can you see this issue in other site?

    Thanks,

    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    1 year, 8 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, please reply again here, or you can start a new thread.

    Thanks,

Viewing 6 replies - 1 through 6 (of 6 total)

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