Hi @yuhao18345
Could you send me screenshot with a send test dialog? Here’s an example of a success but sometimes there’s an error message. I’d like to see that.
The most common reason why send test is not working is lack of orders. This feature requires at least one order with order data.
I have the background to create the corresponding order, the display is sent successfully, but the mailbox did not receive
Hi @yuhao18345
Understood. We have a troubleshooting checklist for such a situation. Check this link https://shopmagic.app/blog/shopmagic-troubleshooting-faq/#faq-5 and follow the steps from 1 to 5. After some tests, let me know what is and what is not working, and we will find a way to solve it.
Pay special attention to step 3 – checking the Outcomes. If your automations receive Failed status, you will see what is causing it by viewing the logs. Copy and paste this error here.
I’m looking forward for your answer.
We haven’t heard from you for a while and this issue looks like out of the ShopMagic’s scope.
I’m closing this thread for now.
If you will still have some problems – contact us directly [email protected]
