Shortcode doesn’t work

  • Resolved mark1993

    (@mark1993)


    9 years ago

    I’m trying to get a FAQ on my website And really want to use Ultimate Faq. I’ve already made some Q and A’s and different categories.But when I place the shortcode [ultimate-faq] on my website it just showed as plain text([ultimate-faq]) and not the FAQ I was hoping for. We’re using a own theme and I think that’s the reason it doesn’t work. we don’t have a /wp-content/plugins file (or do we need it). I think I need to place a code in the functions.php with the link to the shortcode and the function. But what is the code that I need to place in the functions.php? or is there an other way to get this FAQ working?

    Thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)
  • etoilewebdesign

    (@etoilewebdesign)

    9 years ago

    Hi Mark,

    The shortcode is actually [ultimate-faqs]. You need that “s” on the end.

    Thread Starter mark1993

    (@mark1993)

    9 years ago

    Thank you for you’re response.

    My bad I wrote the message to quick. I copied the code from the ultimate-faq plugin. So it is correctly on my website([ultimate-faqs]). But it still doesn’t work. I think I need to place a code somewhere so that wordpress knows what to do with the shortcode. Can you tell me what and where?

    Thank you in advance

    etoilewebdesign

    (@etoilewebdesign)

    9 years ago

    Hi Mark,

    There’s nothing else you need to do. You just create at least one FAQ. Then you put the [ultimate-faqs] shortcode on a page. That’s it.

    If it still doesn’t work, and you think it’s because of your theme, then try switching to a default WordPress theme. Does it show then?

Viewing 3 replies - 1 through 3 (of 3 total)

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