Shortcode in HTML does not work with Royal Elementor addons

  • Resolved ninin06

    (@ninin06)


    2 years, 11 months ago

    I have created my website with the plugin Royal Elementor Addons. However, with this the shortcode in HTML does not work.
    I wanted to display a mobile menu via shortcode, which is specified in HTML. However, with the plugin activated, only the text of the specified shortcode is displayed and not the actual template that I created. If I now deactivate the plugin, the said shortcode works without problems as intended.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    2 years, 11 months ago

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

    Kind regards,
    Givi

    Thread Starter ninin06

    (@ninin06)

    2 years, 11 months ago

    Hi @ggedenidze1982

    I have sent you an email

Viewing 2 replies - 1 through 2 (of 2 total)

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