Plugin Support
Laca
(@lacadev)
Hi @quiettdesign
Thank you for reaching out and sorry to hear you’re having trouble displaying the Google reviews.
The issue seems to be caused by a conflict with the caching plugin you’re using—specifically, LiteSpeed Cache is blocking the script from https://cdn.trustindex.io/loader.js, which is required to load the widget correctly.
Please try the following steps to resolve the issue:
- Go to LiteSpeed Cache → Page Optimization → JS Settings in your WordPress dashboard.
- Disable the following settings one by one:
- JS Combine
- JS Minify
- Load JS Deferred
- After disabling each setting, be sure to clear your cache—both on the server and in your browser.
- Then refresh your website to see if the widget appears.
Let us know how it goes or if you need further help—we’re here to assist!
Best regards,
Laca from Trustindex
Thank you for the reply. However, I had completed the recommended steps and still unable to see the widget. What additional steps should be taken?
Plugin Support
Laca
(@lacadev)
Hi @quiettdesign
To further investigate the caching conflict, please go to LiteSpeed Cache → Toolbox → Import/Export tab → Export Settings and export your current configuration.
Then, send the exported file to [email protected] with the subject line: WP support: Shortcode no errors, not displaying reviews
This will allow us to reproduce your settings on our end and test the behavior more accurately.
Let’s continue any follow-up support here on the forum.
Best regards,
Laca from Trustindex
Plugin Support
Laca
(@lacadev)
Hi @quiettdesign
Thank you for reaching out!
We’ve identified a setting that might be preventing the widget from displaying correctly. Please try the following:
Navigate to LiteSpeed Cache → Page Optimization → Localize Resources and set this option to Off. This setting can interfere with the loading of external scripts.
We recommend keeping this setting turned off for now. If possible, we are planning to implement a native solution for this in an upcoming update of our plugin, and we’ll provide feedback once it’s ready.
Could you please check if this resolves the issue on your end?
Best regards,
Laca from Trustindex
Thank you for your email. Upon checking the settings you suggested. I discovered the localize resources setting is already turned off. This setting has not correct my issue with the widget. What do we do now?
Plugin Support
Laca
(@lacadev)
Hi @quiettdesign
Thank you for getting back to us.
We tested the settings file you shared, and with those settings the widget displays correctly on our side.
Here’s what we recommend next:
1. Try deactivating the LiteSpeed plugin temporarily. If the widget appears after that, re-enable LiteSpeed and disable its features one by one to identify which one is causing the issue.
2. If the widget displays correctly after deactivation but you’re unable to isolate the problematic setting, we recommend reaching out to LiteSpeed support directly for further assistance.
Let us know how it goes or if you need any further help.
Best regards,
Laca from Trustindex
I hope this message finds you well. I wanted to inform you that I have completely removed the LiteSpeed plugin, yet the Google Widget remains invisible. I have successfully used this plugin on other sites with the same settings without any issues. Given that LiteSpeed has been fully removed and the Google plugin is still not functioning, I would greatly appreciate any further steps or guidance you could provide to help resolve this matter. Since I am no longer using LiteSpeed, I believe this may be an issue with the Google review plugin. Thank you very much for your assistance!
Plugin Support
Laca
(@lacadev)
Hi @quiettdesign
In order to assist you further, we will need the Troubleshooting text. You can find this in the plugin’s Advanced tab under the Troubleshooting box. Click on “Copy to clipboard” to copy the details. Please insert the copied text into a Pastebin and share the generated URL.
We look forward to your response and assisting you further.
Best regards,
Laca from Trustindex
For me, the reviews are not being shown on the page too.
Please find the requested URL to further troubleshoot my issue.
https://pastebin.com/8sPZ7czy
Thank you!
Plugin Support
Laca
(@lacadev)
Hi @quiettdesign
Thank you for sending the troubleshoot text!
To help identify if another plugin is causing a conflict with Trustindex, I recommend doing a “plugin conflict test.” Here’s how you can do it:
- Temporarily deactivate all other plugins except Trustindex and check if the reviews and shortcodes display correctly.
- If everything works with only Trustindex active, start reactivating your other plugins one by one.
- After activating each plugin, test the page where the issue occurs.
- If the issue returns after activating a specific plugin, that plugin is likely causing the conflict.
Please let us know if you find a conflicting plugin or if you need further assistance at any point in the process! We’re here to help.
Best regards,
Laca from Trustindex
I have deactivated all the other plugins, but the Trustindex plugin still isn’t functioning as expected. I am unable to have Google Reviews display on my website. I haven’t encountered this issue with the plugin before. Can you offer any advice?
Plugin Support
Laca
(@lacadev)
Hi @quiettdesign
Upon reviewing your site’s source code, it appears that the script responsible for loading our widget has been altered. Specifically, the script tag currently reads:
<script src="https://sextonfamilychiro.com" id="trustindex-loader-js-js" async data-wp-strategy="async"></script>
This should be:
<script src="https://cdn.trustindex.io/loader.js" id="trustindex-loader-js-js" async data-wp-strategy="async"></script>
This discrepancy suggests that something on your site is modifying the script source URL. This modification could be due to:
- Active Theme: Your current theme might contain code that overrides our script. To test this, temporarily switch to a default WordPress theme (such as Twenty Twenty-Four) and see if the widget displays correctly.
- Custom Code: There might be custom code added to your site, possibly in the
functions.php file or elsewhere, that is modifying the script. Please review any custom code snippets you’ve added to ensure they aren’t affecting the script source.
Best regards,
Laca from Trustindex
