Shortcode not generating content on front end

  • Resolved Kate

    (@offthepage)


    1 year, 5 months ago

    Hello

    I’m having trouble getting the google reviews to display on the front end of my site.

    I can add the shortcode to the page editor ok, but after saving and checking the live version of the site, the google reviews do not appear.

    Back end page: https://snipboard.io/MwI1pt.jpg
    Front end page: https://snipboard.io/TzH6vD.jpg

    Can you help?
    Thanks!

    URL: https://katec68.sg-host.com
    MySQL Version: 8.0.36
    WP Table Prefix: xccHzL_
    WP Version: 6.7.1
    Server Name: katec68.sg-host.com
    Cookie Domain: katec68.sg-host.com
    CURL Library Present: Yes
    CSS path: /home/customer/www/katec68.sg-host.com/public_html/wp-content/uploads/trustindex-google-widget.css
    PHP Info:
    Version: 8.0.30
    Memory Usage: 164.92MB
    Memory Limit: 768M
    Max Upload Size: 256M
    Max Post Size: 256M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 120 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets for Google Reviews
    Plugin Version: 12.4.5
    Options:
    active: 1
    page-details: {
    “id”: “ChIJtx9v-rM51moRaS6d1JvmiF0”,
    “name”: “\”Manningham Business Network Inc\””,
    “avatar_url”: “https:\/\/lh5.googleusercontent.com\/p\/AF1QipNlzVJk1VvV-gAsA_ozRx-4GmXNFyb2g50pYPle=w900-h900-p-k-no”,
    “write_review_url”: “https:\/\/www.google.com\/maps\/place\/\/data=!4m3!3m2!1s0x6ad639b3fa6f1fb7:0x5d88e69bd49d2e69!12e1”,
    “address”: “https:\/\/www.manninghambusinessnetwork.au\/”,
    “rating_number”: “19”,
    “rating_score”: “4.9”,
    “timestamp”: 0
    }
    subscription-id:
    proxy-check:
    style-id: 36
    review-content:

    %platform%

    %reviewer_name%

    %reviewer_name%

    %created_at%

    %text%

    PLATFORM_NAME rating score: RATING_SCORE of RATING_SCALE, based on RATING_NUMBER reviews

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • reunu

    (@reunu)

    1 year, 5 months ago

    Hi!

    I have the same issue so I install an old version.

    I noticed this error message in the console :

    https://i.postimg.cc/CKZ7V7zC/image.png

    Thank you for your help 🙏🏻

    • This reply was modified 1 year, 5 months ago by reunu.
    Plugin Support Laca

    (@lacadev)

    1 year, 5 months ago

    Hi @offthepage

    It seems the issue might be caused by a cache plugin. Could you try excluding the following file: https://cdn.trustindex.io/loader.js from your cache settings?

    Also, may I ask which cache plugin you’re currently using?

    Please let me know if you need further assistance—I’d be happy to help! 😊

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    1 year, 5 months ago

    Hi @reunu

    Thank you for letting us know about the issue. Could you please share a link to a page where we can see the widget and the error message in action? This will help us understand the situation better and find a solution for you as quickly as possible.

    Looking forward to your response!

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    1 year, 5 months ago

    Hi

    Please update to the latest version of the plugin and check if the issue still persists.
    If it does, we are here to help you.

    Best regards,
    Laca from Trusindex

Viewing 4 replies - 1 through 4 (of 4 total)

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