Shortcode not showing (paid version)

Hi, I hope you can help me. I have several pages where the shortcodes review widgets are not showing, with the paid version of Trustindex. The problem started since I changed to Kadence Theme, but I believe the issue is connected to using the Nitropack plugin as well – if I deactivate Nitropack the review widgets appear, but my site is much slower. When I enable Nitropack, even in test mode, the reviews disappear again. I’ve tried excluding Trustindex shortcodes and javascript from Nitropack but no success so far.

The following pages, and several others, should have the reviews at the bottom, just above where it says “See all our reviews and leave your own at Google or TripAdvisor”

https://www.whitemarmotte.com/
https://www.whitemarmotte.com/summer-trekking/
https://www.whitemarmotte.com/tour-de-mont-blanc-west-4-day-trip/
https://www.whitemarmotte.com/chamonix-summer-hiking-week/

Many thanks for the help,
Ian

Troubleshooting info below…

URL: https://www.whitemarmotte.com
MySQL Version: 10.3.39
WP Table Prefix: wp_
WP Version: 6.6.2
Server Name: http://www.whitemarmotte.com
Cookie Domain: http://www.whitemarmotte.com
CURL Library Present: Yes
CSS path: /home/.sites/site10/wwwroot/web/wp-content/uploads/trustindex-google-widget.css
PHP Info:
Version: 8.2.5
Memory Usage: 17.86MB
Memory Limit: 96M
Max Upload Size: 2M
Max Post Size: 8M
Allow URL fopen: Off
Allow URL Include: Off
Display Errors: Off
Max Script Execution Time: 210 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets for Google Reviews
Plugin Version: 12.3
Options:
active: 1
page-details: Array
(
[id] => ChIJp7u8isoTikcRJpPo8Iilt3Y
[name] => “White Marmotte”
[avatar_url] => https://lh6.googleusercontent.com/-UvmSE6WGe7Y/AAAAAAAAAAI/AAAAAAAAAAA/uaTBh6X9rsk/s160-c-k-mo/photo.jpg
[write_review_url] => https://www.google.com/maps/place//data=!4m3!3m2!1s0x478a13ca8abcbba7:0x76b7a588f0e89326!12e1
[address] => http://www.whitemarmotte.com/
[rating_number] => 13
[rating_score] => 5
[timestamp] => 1729510820
)

subscription-id: 297108485
proxy-check: 
style-id: 
review-content: 
filter: 
scss-set: 
lang: en
no-rating-text: 
dateformat: 
rate-us-feedback: 
verified-icon: 
enable-animation: 
show-arrows: 
show-reviewers-photo: 
download-timestamp: 1729510824
widget-setted-up: 
disable-font: 
show-logos: 
show-stars: 
load-css-inline: 
align: 
review-text-mode: 
floating-desktop-open: 
floating-mobile-open: 
amp-hidden-notification: 
review-download-token: c3ba31fa42
review-download-inprogress: 
review-download-request-id: 50b94a277241gba2
review-download-modal: 0
review-download-is-connecting: 
review-download-is-failed: 
review-manual-download: 
reply-generated: 
instagram-promo-opened: 
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show-header-button: 
reviews-load-more: 
activation-redirect: 
notifications: Array
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                [timestamp] => 1728732753
                [active] => 
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                [active] => 1
                [timestamp] => 1728732753
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        [not-using-no-widget] => Array
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                [timestamp] => 1728654024
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top-rated-type: 
top-rated-date: 
show-review-replies: 
cdn-version-control: 
version-control: Array
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preview: 

Reviews: Array
(
[0] => stdClass Object
(
[id] => 1
[hidden] => 0
[user] => Jackie Tai
[user_photo] => https://lh3.googleusercontent.com/a/ACg8ocKDXFOsY2LfO-GPNynYscMfhbXsJhKMV6d4uPmdO9nYQbHGsg=s120-c-rp-mo-br100
[text] => Super great organization by Ian. My friend had some injuries, and Ian was organizing in a professional way that my friend could go to hospital and not impact the other people itinerary! Can’t wait for the next trip with Ian. Highly recommended!
[rating] => 5.0
[highlight] =>
[date] => 2024-10-03
[reviewId] => ChdDSUhNMG9nS0VJQ0FnSURuOUxTVDN3RRAB
[reply] => Thanks Jackie. I;m glad everything worked out well for you, your friend, and for the group.
)

    [1] => stdClass Object
        (
            [id] => 2
            [hidden] => 0
            [user] => Michelle Wang
            [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocIeNnEGoIbAff4Ofe_a995_otzNbpMRJGMcQfzgmm7ze00vsA=s120-c-rp-mo-br100
            [text] => We booked the 4 day Tour du Mont Blanc in west trekking as small group lead by Ian. He is professional to plan the tour and great to take care everyone, ensure our safety. The landscape from Courmayeur to Les Houches/Chamonix was incredible, we really enjoyed, thanks Ian, highly recommended!
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-10-03
            [reviewId] => ChZDSUhNMG9nS0VJQ0FnSURudElmVFl3EAE
            [reply] => Thank you Michelle, I'm really happy you had a good trip with us.
        )

    [2] => stdClass Object
        (
            [id] => 3
            [hidden] => 0
            [user] => Bira Machado
            [user_photo] => https://lh3.googleusercontent.com/a-/ALV-UjXmbgv3MoBXK529GL4Bub9zD1v0lrBRFWq6ldqgkNETemeXRJI=s120-c-rp-mo-br100
            [text] => 
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-09-19
            [reviewId] => ChdDSUhNMG9nS0VJQ0FnSURIazgzQWlnRRAB
            [reply] => Thanks Bira
        )

    [3] => stdClass Object
        (
            [id] => 4
            [hidden] => 0
            [user] => Ross Duer
            [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocKTNH7VHsIhdtCJphNXFXUk9kI8xfaYel4ZZGFEk8tKqNOTow=s120-c-rp-mo-br100
            [text] => My daughter and I had a fantastic four day self guided Ecrins Long Weekend over the recent UK August Bank Holiday. Essentially it's the north section of the GR54 with modifications, and Ian organised the trip in great detail. Accommodation was perfect, and he didn't leave anything to chance such as calling ahead to the places we stayed to double check we were catered for with the veggie meals.
His planning and communications meant we had an ideal first trek in the Alps and I can definitely recommend White Marmotte for others wanting a similar experience. Trouble is, how to match that for our next trek!
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-09-09
            [reviewId] => ChdDSUhNMG9nS0VJQ0FnSUNIcDlMRTV3RRAB
            [reply] => Thanks for the great review Ross. I'm really glad you had a good trip - I hope you'll be back for another trek next year.
        )

    [4] => stdClass Object
        (
            [id] => 5
            [hidden] => 0
            [user] => Matthew Jervis
            [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocJCV2sl2DfdQyD02vU_4DgiNHiB1XjehNc4c01W8dXjNtWUsA=s120-c-rp-mo-br100
            [text] => An incredible holiday. Ian organised a totally personalised trip for me. I booked reasonably last minute and Ian managed to make everything smooth. I did a self-guided Tour Du Mont Blanc. Online mapping was provided with details routes and variants which I would not have found myself. Everything went smoothly with the team at White Marmotte responding quickly. I would highly recommend booking through them!
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-07-25
            [reviewId] => ChZDSUhNMG9nS0VJQ0FnSUNiaW8zWmNnEAE
            [reply] => Thank you so much for such a positive review, and for the fantastic photos you posted with it. I'm really pleased you had such a good trip.
        )

    [5] => stdClass Object
        (
            [id] => 6
            [hidden] => 0
            [user] => Everaj GURUNG
            [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocL4edOnWwsc7efR0BE5JFoy-k5bonzbNw_TNxHYhEwQMzL7Pg=s120-c-rp-mo-br100
            [text] => I’m very happy to have quite good times in the mountains. Looking for new adventure together soon
            [rating] => 5.0
            [highlight] => 
            [date] => 2023-08-09
            [reviewId] => ChdDSUhNMG9nS0VJQ0FnSUNwdzRiNXZRRRAB
            [reply] => Thanks Everaj, it was great to meet you. I hope to see you again on another trip to the mountains soon.
        )

    [6] => stdClass Object
        (
            [id] => 7
            [hidden] => 0
            [user] => Sean Scott
            [user_photo] => https://lh3.googleusercontent.com/a-/ALV-UjVeQGAQKXVm6AJnA6-z8Hw0RQN6XQWy_f_BJFToIJgnf_nK0y8=s120-c-rp-mo-br100
            [text] => We had 4 days trekking with Ian on the Tour De Mont Blanc, the booking and communication from the start was excellent with the whole package being first class. The pick up and drop off to the airport was super helpful and not rushed in any way, Ian met us all at the airport.

The route was fantastic, every day was different, some really good stops for lunch, coffee and cake (really worth it), the huts at night gave you a real alpine experience finishing in Chamonix with pizza and beer, what more could you want!

Well recommended thank you Ian.
            [rating] => 5.0
            [highlight] => 
            [date] => 2023-08-08
            [reviewId] => ChdDSUhNMG9nS0VJQ0FnSUNwamRiWDlRRRAB
            [reply] => Thanks for such a great review Sean. It means a lot to know you had a good time. Hopefully I'll see you again on a future trip to the mountains.
All the best, Ian
        )

    [7] => stdClass Object
        (
            [id] => 8
            [hidden] => 0
            [user] => Moira Neil Sawyer
            [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocKrnwaJ22G3cfz3IVFhnimAV-1t6GSBeFz-pzIbjYHpHK5v5Q=s120-c-rp-mo-br100
            [text] => Amazing navigation course,  I did 4 days to get bronze and silver award. Ian taught each skill in small steps. We used cones to learn each step then applied it to the map and terrain. All done in beautiful surroundings. Would thoroughly recommend if you want to learn how to navigate safely in the mountains.
            [rating] => 5.0
            [highlight] => 
            [date] => 2023-07-19
            [reviewId] => ChdDSUhNMG9nS0VJQ0FnSURKaWNqZTZRRRAB
            [reply] => Thank you for such a lovely review Moira, I really appreciate it.
        )

    [8] => stdClass Object
        (
            [id] => 9
            [hidden] => 0
            [user] => alison craik
            [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocI-ZMBGV2spyuJzwjCrLwo2mCpXJl_dSqqYSXmGovEK2UjAKw=s120-c-rp-mo-br100
            [text] => Fantastic course all round. Ian was a really engaging teacher and delivered the course in a way that was very structured and detailed and, at the same time, allowed lots of time for questions and personal development. He clearly puts a lot of time and effort into making sure the course is well run and maps out routes that allow for important teaching points to be demonstrated. I feel so much more confident now regarding hiking without worry about getting lost and not being able to use a map and compass to find my way. Following the course I went on a two day hike in the Alps which I would not have done on my own before the course. The Alps was a beautiful location for the course. Would recommend 100%!
            [rating] => 5.0
            [highlight] => 
            [date] => 2023-07-09
            [reviewId] => ChdDSUhNMG9nS0VJQ0FnSURKa01fWHZRRRAB
            [reply] => Thanks Alison, that's lovely to hear. Hope to see you back for the next course.
        )

    [9] => stdClass Object
        (
            [id] => 10
            [hidden] => 0
            [user] => Skye Sanders
            [user_photo] => https://lh3.googleusercontent.com/a-/ALV-UjVoOmq2qceJIYRDz83EMhURquLdAevd_qtRqS5uhW3FAO8WB52y=s120-c-rp-mo-br100
            [text] => Ian (@whitemarmotte) enabled the exact experience I was hoping for - an introduction to map reading, and how (and why) to use a compass. The result? The confidence to start navigating on my own in the mountains.

In a small group of 3, Ian was super patient and generous in sharing his vast knowledge. As a result of the last two days, I can now correctly read a map, I feel confident to start planning my routes, and I am inspired to start orienteering as a regular activity. I can't wait to get back into the mountains again to practice it all. Big thanks, Ian. I look forward to completing the next level course with you soon!
            [rating] => 5.0
            [highlight] => 
            [date] => 2023-07-04
            [reviewId] => ChZDSUhNMG9nS0VJQ0FnSUNKaTZxcExnEAE
            [reply] => Thanks Skye for such a thoughtful review. I'm so glad you enjoyed the course and really look forward to seeing you again on the next one.
        )

)

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