Shortcode not working

  • Resolved Diego Velasquez

    (@dlego)


    9 years ago

    Any suggestions on why the plugin’s shortcodes are not working for a website?

    The hosting for website on the latest PHP and the WP version is up to date.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jess Quig

    (@jquigam)

    8 years, 12 months ago

    Hi Diego,

    Sorry for the trouble! This usually happens when something on your site is preventing shortcodes from being processed properly. This can happen as a result of code in a theme, plugin, or custom code if you’ve used it.

    In order for us to better help track down what’s happening, could you please submit a ticket to our support system? When you open that page, you can use the ‘I have a basic question’ option and submit a ticket form from there.

    Sorry for the extra step, and thanks! 🙂

    Thread Starter Diego Velasquez

    (@dlego)

    8 years, 12 months ago

    Just submitted the ticket.

    Thank you!

    Jess Quig

    (@jquigam)

    8 years, 11 months ago

    Resolved: The theme used by this site didn’t support shortcodes in text widgets, so switching to the WPForms widget resolved the issue.

Viewing 3 replies - 1 through 3 (of 3 total)

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