Show error while activate woocomerce
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Hi Team,
I am currently using the Divi theme (Version 4.27.1) along with WooCommerce (Version 9.3.3). I’ve deactivated all other plugins, leaving only Divi and WooCommerce active, but WooCommerce is still throwing an error:
thrown in /home/customer/www/officialmec.org/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/Logging/FileV2/FileController.php on line 678
There has been a critical error on this website. Please check your site admin email inbox for instructions.To temporarily resolve the issue, I modified the function by directly returning
true, which fixed the problem. However, I understand that this is not a permanent solution, as the issue will reappear when I update WooCommerce.Could you please advise on a long-term solution for this issue?
Thank you for your help.
The page I need help with: [log in to see the link]
Viewing 9 replies - 1 through 9 (of 9 total)
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Hi,
Thank you for your quick response here is the reportWordPress Environment<br><br>WordPress address (URL): https://officialmec.org<br>Site address (URL): https://officialmec.org<br>WC Version: 9.3.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.8.1<br>Log Directory Writable: ✔<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: ✔<br>WP Cron: –<br>Language: en_US<br>External object cache: ✔ Server Environment<br><br>Server Info: Apache<br>PHP Version: 8.2.24<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 3000<br>cURL Version: 8.2.1<br>OpenSSL/3.1.4<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.36-28<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 6.7.0<br>WC Database Prefix: 5u3_<br>Total Database Size: 325.95MB<br>Database Data Size: 234.21MB<br>Database Index Size: 91.74MB<br>5u3_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>5u3_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>5u3_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>5u3_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>5u3_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>5u3_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>5u3_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>5u3_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>5u3_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>5u3_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine 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InnoDB<br>5u3_users: Data: 8.52MB + Index: 8.55MB + Engine InnoDB<br>5u3_userway: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>5u3_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>5u3_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>5u3_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>5u3_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>5u3_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>5u3_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>5u3_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>5u3_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>5u3_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>5u3_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>5u3_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>5u3_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>5u3_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>5u3_wfconfig: Data: 0.52MB + Index: 0.00MB + Engine InnoDB<br>5u3_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_wffilemods: Data: 44.59MB + Index: 0.00MB + Engine InnoDB<br>5u3_wfhits: Data: 1.52MB + Index: 0.23MB + Engine InnoDB<br>5u3_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>5u3_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>5u3_wfknownfilelist: Data: 34.56MB + Index: 0.00MB + Engine InnoDB<br>5u3_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>5u3_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_wflogins: Data: 0.47MB + Index: 0.16MB + Engine InnoDB<br>5u3_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>5u3_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY<br>5u3_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_wfnotifications: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>5u3_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>5u3_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>5u3_wfstatus: Data: 0.14MB + Index: 0.09MB + Engine InnoDB<br>5u3_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_wp_phpmyadmin_extension__errors_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>5u3_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>5u3_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>5u3_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_wpmailsmtp_debug_events: Data: 6.52MB + Index: 0.00MB + Engine InnoDB<br>5u3_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_yoppoll_bans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_yoppoll_elements: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_yoppoll_logs: Data: 14.52MB + Index: 0.00MB + Engine InnoDB<br>5u3_yoppoll_other_answers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_yoppoll_polls: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_yoppoll_skins: Data: 0.28MB + Index: 0.00MB + Engine InnoDB<br>5u3_yoppoll_subelements: Data: 0.09MB + Index: 0.00MB + Engine InnoDB<br>5u3_yoppoll_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>5u3_yoppoll_votes: Data: 12.52MB + Index: 0.00MB + Engine InnoDB Post Type Counts<br><br>attachment: 1700<br>awl_filter_gallery: 1<br>bwg_gallery: 1<br>custom_css: 2<br>custom-css-js: 1<br>customize_changeset: 29<br>display_type: 7<br>et_body_layout: 1<br>et_footer_layout: 1<br>et_header_layout: 1<br>et_pb_layout: 58<br>et_template: 3<br>language_switcher: 3<br>nav_menu_item: 63<br>ngg_gallery: 1<br>ngg_pictures: 9<br>oembed_cache: 1<br>page: 63<br>polylang_mo: 3<br>post: 4<br>product: 1<br>revision: 251<br>simple-pay: 1<br>timeline_slider_post: 1<br>um_directory: 1<br>um_form: 3<br>user_registration: 2<br>wp_global_styles: 1<br>wp-types-group: 1<br>wpcode: 3<br>wptb-tables: 1 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (21)<br><br>WP Table Builder: by WP Table Builder – 1.6.3<br>Conditional Menus: by Themify – 1.2.5<br>Filter Gallery - 0.2.0: by FARAZFRANK – 0.2.0<br>Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.1.1<br>Head, Footer and Post Injections: by Stefano Lissa – 3.2.8<br>Import and export users and customers: by codection – 1.27.4<br>WPCode Lite: by WPCode – 2.2.2<br>Jetpack: by Automattic – 13.8.1<br>Manage Notification E-mails: by Virgial Berveling – 1.8.6<br>MEC Plugin Form: by Gavish – 1.0<br>Fonts Plugin | Use Google Fonts, Adobe Fonts or Upload Fonts: by Fonts Plugin – 3.7.9<br>Really Simple Security: by Really Simple Security – 9.0.2<br>UpdraftPlus - Backup/Restore: by TeamUpdraft<br>DavidAnderson – 1.24.5<br><br>User Menus: by Code Atlantic – 1.3.2<br>User Registration: by WPEverest – 3.3.3<br>Accessibility by UserWay: by UserWay.org – 2.5.3<br>WooCommerce: by Automattic – 9.3.3<br>WP Mail SMTP: by WP Mail SMTP – 4.1.1<br>WP Responsive Menu: by MagniGenie – 3.1.8<br>WPForms Lite: by WPForms – 1.9.0.4<br>YOP Poll: by yourownprogrammer – 6.5.33 Inactive Plugins (28)<br><br>All in One SEO: by All in One SEO Team – 4.7.1.1<br>Backup Migration: by Inisev – 1.4.6<br>Checkout Field Editor for WooCommerce: by ThemeHigh – 2.0.3<br>Child Theme Configurator: by Lilaea Media – 2.6.6<br>Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 7.1.0<br>Download Plugin: by Metagauss – 2.2.0<br>GA Google Analytics: by Jeff Starr – 20240820<br>MEC Plugin Form (New Backup sep): by Gavish – 1.0<br>MEC Plugin Form (Old Backup): by Gavish – 1.0<br>MEC Plugin Form bkp: by Gavish – 1.0<br>Media File Renamer: Rename for better SEO (AI-Powered): by Jordy Meow – 5.9.8<br>OptinMonster: by OptinMonster Popup Builder Team – 2.16.5<br>Phoenix Media Rename: by crossi72 – 3.11.8<br>Polylang: by WP SYNTEX – 3.6.4<br>Simple Custom CSS and JS: by SilkyPress.com – 3.48<br>SiteGround Migrator: by SiteGround – 2.0.9<br>Site Kit by Google: by Google – 1.136.0<br>String Locator: by InstaWP – 2.6.6<br>Toolset Types: by OnTheGoSystems – 3.5.2<br>Use Any Font: by Dnesscarkey – 6.3.10<br>UserFeedback Lite: by UserFeedback Team – 1.1.1<br>Velvet Blues Update URLs: by VelvetBlues.com – 3.2.10<br>Wordfence Security: by Wordfence – 7.11.7<br>WordPress Importer: by wordpressdotorg – 0.8.2<br>WP phpMyAdmin: by Puvox.software – 5.2.1.13<br>WP Super Cache: by Automattic – 1.12.4<br>WPtouch Mobile Plugin: by WPtouch – 4.3.59<br>Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5 Dropin Plugins ()<br><br>object-cache.php: APCu Object Cache Drop-in Must Use Plugins (2)<br><br>Endurance Page Cache: by Mike Hansen – 2.2.1<br>SSO: by Garth Mortensen<br>Mike Hansen – 0.5 Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 406 KB WC Pages<br><br>Shop base: ❌ Page visibility should be public<br>Cart: ❌ Page ID is set<br>but the page does not exist<br><br>Checkout: ❌ Page visibility should be public<br>My account: ❌ Page ID is set<br>but the page does not exist<br><br>Terms and conditions: ❌ Page not set Theme<br><br>Name: Divi<br>Version: 4.27.1<br>Author URL: http://www.elegantthemes.com<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ✔ Templates<br><br>Overrides: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ✔ Next scheduled: 2024-10-02 09:44:37 +08:00<br>Options: ✔<br>Notes: 1<br>Onboarding: completed Action Scheduler<br><br>Complete: 202<br>Oldest: 2024-09-27 17:43:05 +0800<br>Newest: 2024-10-15 23:57:55 +0800<br><br>Failed: 39<br>Oldest: 2023-06-19 17:12:21 +0800<br>Newest: 2024-10-15 20:52:00 +0800<br><br>Pending: 9<br>Oldest: 2024-10-15 23:58:20 +0800<br>Newest: 2024-10-22 20:52:00 +0800 Status report information<br><br>Generated at: 2024-10-15 23:59:11 +08:00<br>and here you can see the error from wordpress log, same error multiple time
2024-10-15T06:57:10+00:00Critical Uncaught TypeError: Automattic\WooCommerce\Internal\Admin\Logging\FileV2\FileController::invalidate_cache(): Return value must be of type bool, string returned in /home/customer/www/officialmec.org/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/Logging/FileV2/FileController.php:678 Additional context{ “error”: { “type”: 1, “file”: “/home/customer/www/officialmec.org/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/Logging/FileV2/FileController.php”, “line”: 678 }, “backtrace”: [ “”, “#0 /home/customer/www/officialmec.org/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/Logging/LogHandlerFileV2.php(63): Automattic\WooCommerce\Internal\Admin\Logging\FileV2\FileController->invalidate_cache()”, “#1 /home/customer/www/officialmec.org/public_html/wp-content/plugins/woocommerce/includes/class-wc-logger.php(189): Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2->handle(1728975430, ‘warning’, ‘Empty patterns …’, Array)”, “#2 /home/customer/www/officialmec.org/public_html/wp-content/plugins/woocommerce/includes/class-wc-logger.php(268): WC_Logger->log(‘warning’, ‘Empty patterns …’, Array)”, “#3 /home/customer/www/officialmec.org/public_html/wp-content/plugins/woocommerce/src/Blocks/BlockPatterns.php(144): WC_Logger->warning(‘Empty patterns …’)”, “#4 /home/customer/www/officialmec.org/public_html/wp-includes/class-wp-hook.php(324): Automattic\WooCommerce\Blocks\BlockPatterns->register_ptk_patterns(”)”, “#5 /home/customer/www/officialmec.org/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”, “#6 /home/customer/www/officialmec.org/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)”, “#7 /home/customer/www/officialmec.org/public_html/wp-settings.php(700): do_action(‘init’)”, “#8 /home/customer/www/officialmec.org/public_html/wp-config.php(199): require_once(‘/home/customer/…’)”, “#9 /home/customer/www/officialmec.org/public_html/wp-load.php(50): require_once(‘/home/customer/…’)”, “#10 /home/customer/www/officialmec.org/public_html/wp-blog-header.php(13): require_once(‘/home/customer/…’)”, “#11 /home/customer/www/officialmec.org/public_html/index.php(18): require(‘/home/customer/…’)”, “#12 {main}”, “thrown” ] }
Hey @chiragjainascure ,
Thanks for sharing that! It’s quite possible that the error is being caused by a mismatch between your site current WooCommerce core version and the WC database version:
WC Version: 9.3.3
WC Database Version: 6.7.0The gap between the WC database and WC core version here is quite big, and this type of mismatch can lead to unexpected errors and odd behavior.
I’d suggest updating your WooCommerce Database to see if that resolves the issue. This can be done via WooCommerce → Status → Tools → Update database:
We always recommend ensuring that you have a good backup of your full site and database before doing this, so that, should something go wrong, you are able to easily restore your site to a functioning state.
Please let us know how this goes!
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