Sidebar Content Missing!!

  • Resolved shakycorp

    (@shakycorp)


    8 years, 1 month ago

    Hi, I’ve been using Custom Sidebars on two separate websites for 4 years. I know the plugin well.

    On BrentStafford.com I have 66 sidebars each with custom content in text fields. ALL OF THE TEXT FIELDS ACROSS ALL SIDEBARS disappeared!!

    Not sure when I have not been on this site for a few weeks.

    The sidebars still show up in the widget area i.e. the title of the sidebar and they seem to still be attached to the right pages/post. But the custom content is gone!

    What should I do??

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Laura – WPMU DEV Support

    (@wpmudev-support8)

    8 years, 1 month ago

    Hey @shakycorp,

    Hope you’re well.

    When I visit your URL I can see the sidebar on your site pages. So I am not sure am I missing something here? Or can you try from another device if its possible?

    If the problem continues, can you check error logs of your server and WordPress? You need to add these codes to your wp-config.php file;

    /* Debug Settings */
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
/* End of Debug Settings */

    Then visit your pages again and check wp-content folder, is there debug.log file?

    If there is no error, can you try conflict tests? You need to deactivate all plugins and only try with Custom Sidebars if it works try to activate other plugins one by one until replicate the problem. If it doesn’t help also try to activate default WordPress theme.

    Before all of these, please be sure you have a full backup or try on the staging site.

    Cheers,
    Oguz

    Thread Starter shakycorp

    (@shakycorp)

    8 years, 1 month ago

    Hi Oguz, just got to this reply. Yes, by the time you got to the site I had already done a complete restore from a backup on my server and the problem was fixed. I believe the problem was from the W3 cache plugin that I had installed a month before. The problem didn’t happen immediately but at some point a week or so after, I had just not noticed.

    So looks like I’m sorted. If I have another issue I will add the debug code.

    Thanks alot

    b…

    Thread Starter shakycorp

    (@shakycorp)

    8 years, 1 month ago

    Oh, please close the ticket.

    Cheers

    b…

Viewing 3 replies - 1 through 3 (of 3 total)

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