single order triggering 3 purchase events

  • Resolved sgmujtaba

    (@sgmujtaba)


    9 months, 2 weeks ago

    Hi there, every time there is an order, there are 3 purchases triggered which is causing problems in Ad manager stats. I am not a coder, using a template based website. Will be grateful for step by step guide to fix this

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    9 months, 2 weeks ago

    Hi @sgmujtaba – thanks for reaching out!

    Can you share the following so that we can troubleshoot this issue further:

    Also, please keep in mind that it can take up to 48 hours to fully parse the received event data, and deduplicate events.

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    9 months, 2 weeks ago

    Hi @sgmujtaba – just wanted to follow up and check if you are still experiencing this issue? If so, please share the following:

    Kind regards,
    Marija

    Thread Starter sgmujtaba

    (@sgmujtaba)

    9 months, 2 weeks ago

    Hi Marija, now it’s 6 additional purchases when there is actual 1. some event is causing purchase trigger for meta.

    not sure how to attach files here

    Plugin Support Marija

    (@marijastuntcoders)

    9 months, 1 week ago

    Hi @sgmujtaba ,

    You can share the logs and report using PasteBin.

    Also, please include screenshots showing the difference in the number of events (you can share them via Imgur).

    Kind regards,
    Marija

    Thread Starter sgmujtaba

    (@sgmujtaba)

    9 months, 1 week ago

    @marijastuntcoders
    why it’s so difficult. can’t I just attach the files somewhere here or send an email attachment? for a single day logs I am getting an error “You have exceeded the maximum size of 512 kilobytes per Paste.”

    Plugin Support Marija

    (@marijastuntcoders)

    9 months, 1 week ago

    Hi @sgmujtaba ,

    You can also use PrivateBin, just make sure to set the “Expire” date a bit longer, or you can share them via any other platform, as long as the files are available without additional authorization.

    View post on imgur.com

    Kind regards,
    Marija

Viewing 6 replies - 1 through 6 (of 6 total)

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