Howdy bmedia,
I am not sure which topic you found. For the main topic revolving around that issue I was unable to gather enough information to reproduce the problem. I spent many hours trying to without that extra information, before finally having to give up and wait on some response. Responses that never came… Thus it never made it into 3.8.1.
There is however a fix that worked for most, Pasting this snippet in the theme’s functions.php file. http://pastebin.com/FAvMaaH6
In addition, we have made a change in the upcoming 3.9 which should help things. Basically, we have improved the logic to try and prevent that page from ever showing up twice. There is now a fair risk that people won’t see it at all, but at least it will not continue trying to show up. This seems like it will fix the problem for everyone, but we will not truly know until 3.9 is released.
We have also identified some other ways to beef it up a bit, but I think at least on of those will not happen until 4.0.
Please let us know if that snippet works for the interim. Cheers!
– Brook
Thread Starter
bmedia
(@bmedia)
Thanks for the response Brook!
I tried the snippet and it didnt work.
I keep an error this error:
“This webpage has a redirect loop”
The webpage at magicvalleyid.com/xxxxxx/ has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.
Keep in mind with the Prose child theme and the Genesis framework I dont directly edit the functions.php file, rather a custom code module in the theme options for adding custom functions. This is where I added the snippet. So maybe that is creating a conflict of some sort with the snippet functionality itself and which files it references.
Any thoughts?
I am sorry for the delayed response bmedia, we recently had a transition here and your topic was lost in the shuffle! That is no good 🙁 .
It is quite possible that your problem is you can not edit the functions.php file directly. If the file you are editting is not loaded before the admin_init event then it will not work, and the errors will continue. You might have to actually edit the functions.php file, maybe from within a child theme.
Or, you could try converting that snippet into a plugin. That is basically as simple as adding file headers, as per this codex article. Then save the snippet with headers as a php file inside of your plugins dir.
I hope one of those solutions works.
– Brook
