• Resolved searkweather

    (@searkweather)


    My site was resorted via a backup from my hosting provider and now on wordpress.com it says it can’t connect.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Animesh Gaurav

    (@bizanimesh)

    Hi there,

    Could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Duplicate: https://ww.wp.xz.cn/support/topic/32700-parse-error-not-well-formed-2/

    Thread Starter searkweather

    (@searkweather)

    Hello @searkweather

    Would you please disconnect and then reconnect Jetpack? You can follow these instructions to do that:

    1. Go to the **Jetpack** menu in your WP-Admin dashboard
    2. Scroll down to find the *Connections* area.
    3. Click *Manage site connection*.
    4. Click **Disconnect** and follow the prompts to complete the disconnection process.
    5. Click **Set Up Jetpack** button to connect your site to WordPress.com again.

    This handy guide explains the full process in more detail:

    [https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack]

    Let me know if you have any questions.

    My best regards,

    Michelle C.

    Thread Starter searkweather

    (@searkweather)

    I have done that many times.

    Hi @searkweather

    Could you share a screenshot of the error you are receiving, please?

    I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this email. It works with Chrome, Firefox, and IE.

    Let me know if you have any questions.

    My best regards,

    Michelle C.

    Thread Starter searkweather

    (@searkweather)

    Hi @searkweather

    I’ve taken a look into your site and the screenshot you’ve provided, and it confirms that your site is properly connected to WordPress.com from our end.

    The issue is happening specifically with the mobile app, so I’d suggest disconnecting from the app, and reconnecting your account there again.

    When this is done, you can try and publish using the app again, preferably with another source of internet.

    Let us know how this goes!

    Best,

Viewing 7 replies - 1 through 7 (of 7 total)

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