Hi,
Could you post a copy of the backup log? If your WordPress dashboard is not accessible, then you can find this log in the wp-content/updraft directory of your site.
The contents will be too long to post here directly, but you can use an onloine service such as http://pastebin.com/ and post the link.
hello !
we could get the site working again by deactivating it from the databse.
here’s the log:
http://pastebin.com/embed.php?i=K0u5UpVE
thanks !
Hi,
From the log, the backup appears to have went well without any problems.
What did you see when the site crashed?
When you say you got the site working again, do you mean when you deactivated UpdraftPlus through the database?
Yes, the log looks ok.
Frontend and backend went totally blank after doing the backup.
Yes, it became alive again after we deactivated the plugin, through the database. (I dont know how, though, cause someone else did it).
Hi,
That sounds very odd, as UpdraftPlus has no hooks into any part of the WordPress front-end. (If you read wp-content/plugins/updraftplus/updraftplus.php , you’ll see that the code aborts quickly if it finds it’s the front-end). The only possible cause of that is if your website is running very near to its PHP memory limit, and one more plugin being active was enough to tip it over.
The best thing to do would be to consult the PHP error logs, to see what’s being logged there whilst the site was down.
David
Thanks !!
We’ll check it out !
