[NSFW] Site Crashed Down

  • Resolved sam19922012

    (@sam19922012)


    5 years, 1 month ago

    Hello
    when I install this plugin & activate the plugin site went down every time.
    & gives me a Critical error.
    When I delete the plugin from the file manager, the site goes back to its normal state.
    Does anyone have an idea what’s the Issue?

    • This topic was modified 5 years, 1 month ago by sam19922012.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author NitroPack

    (@nitropack)

    5 years, 1 month ago

    Hi @sam19922012,

    This is not a typical behavior. Please share the error message that you get.

    Looking forward to hearing from you!

    Regards,

    rahathameed

    (@rahathameed)

    5 years, 1 month ago

    Hi @nitropack

    If I’m not wrong sam19922012 is talking about this error:

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    I’m getting this as well.

    I’ve made sure following and tried:
    NitroPack latest Version: 1.5.2
    Theme active: Twenty Twenty (updated to latest version)
    I also tried Twenty Twenty-One theme but still same error.
    Plugins: Deactivated All
    PHP Version 7.4

    Error appears even after disabling all plugins and with a default theme as well.
    It appears as soon as I click on Activate button. And error is gone when I deactivate the plugin by renaming folder from FTP/File Manager.

    I’ve also re-installed WordPress core but error still is there.

    Please look into this.
    Website: https://www.softwaremarket.store/

    • This reply was modified 5 years, 1 month ago by rahathameed.
    • This reply was modified 5 years, 1 month ago by rahathameed. Reason: Added more information about issue
    • This reply was modified 5 years, 1 month ago by rahathameed. Reason: Mentioned @nitropack
    Marina @ NitroPack

    (@nitromarina)

    4 years, 7 months ago

    Hi @rahathameed,

    Thank you for reaching out and we apologize for the delay in getting back to you here!

    If the issue still persists, sounds like we will need to take a closer look. Please reach out to our support team at https://support.nitropack.io/hc/en-us.

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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