Site crashes when uploading CSV

  • Resolved chicago5

    (@chicago5)


    6 years, 7 months ago

    Hello,

    I’m not sure where I went wrong. But I can’t seem to upload a csv to WPAllimport without my site sort of crashing. I say sort of because I can just refresh and the site is still up, but the page crashes after trying to upload the file. THen I get an email stating the following every time:

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WP All Import Pro.

    First, visit your website (http://www.shopleftlane.com/) and check for any visible issues. Next, visit the page where the error was caught (http://www.shopleftlane.com/wp-admin/admin.php?page=pmxi-admin-import) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    http://www.shopleftlane.com/wp-login.php?action=enter_recovery_mode&rm_token=HImJRCEXcBLAo5dEnxPRlb&rm_key=u8q9n8lAFBYrnBM4W4DZJh

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    Error Details
    =============
    An error of type E_ERROR was caused in line 149 of the file /home8/speedre5/public_html/shopleftlane/wp-content/plugins/wp-all-import-pro/classes/chunk.php. Error message: Allowed memory size of 268435456 bytes exhausted (tried to allocate 190317008 bytes)

Viewing 3 replies - 1 through 3 (of 3 total)
  • lisa

    (@contentiskey)

    6 years, 7 months ago

    Please contact WPAllimport plugin support for guidance if the issue happens when the plugin is used:
    http://www.wpallimport.com/support/

    Moderator Dion Hulse

    (@dd32)

    Meta Developer

    6 years, 7 months ago

    The problem you’re running into is that the CSV file is simply too large for your Server Environment to process at once.

    Ideally you’ll need to break it down into smaller chunks, or increase your PHP allowed memory limit to allow for it.
    Looking at the error, it suggests the limit is set to 256M but needed an extra 180M to process the file. You could try doubling the memory limit (That needs to be done through your hosting control panel), but it’s likely that if the file is so large that it requires that, it may still fail to process.

    Thread Starter chicago5

    (@chicago5)

    6 years, 7 months ago

    Thanks I will contact my host to see about that.

Viewing 3 replies - 1 through 3 (of 3 total)

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