• Resolved sumitmalhotra

    (@sumitmalhotra)


    Hello, I have been using your plugin for a while and really appreciate it. However, it seems to be disfiguring my website. Request your assistance with it. Thank you

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Mark

    (@markwolters)

    Hi,

    the recipes on your homepage don’t seem to load. There is an HTTP error 500 visible in the browsers Javascript console. The 500 error is a generic error which doesn’t provide much information about what is causing the issue exactly. It’s likely the issue is caused by a different plugin and not by Really Simple SSL.

    Can you try to enable debugging in WordPress by adding the following to your wp-config.php file:

    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);

    This will write any PHP related errors to a debug.log file in your /wp-content/ directory. If you can provide me with the errors in that file I might be able to give you more information about the issue.

    Thread Starter sumitmalhotra

    (@sumitmalhotra)

    Hi Mark,
    Thanks for your reply. I have added to debug lines to the config file. Also, I did the routine of deactivating all the plugins and then activating them all one by one. The site gets disfigured only when I activate the Really Simple SSL plugin.
    Thanks for your help.
    Best,
    Sumit

    Plugin Author Mark

    (@markwolters)

    Hi Sumit,

    there seems to be a critical error in your Pinterest widget. In the <div> penci-pinterest-widget-container, the following error shows: There has been a critical error on your website. Do you see a more detailed error in the debug.log file? Could you try if disabling your Pinterest widget plugin resolves the issue?

    Mark

    Thread Starter sumitmalhotra

    (@sumitmalhotra)

    Hi Mark,

    I think the critical error was displayed since I was updating the theme. Can you check now, please? Thanks,
    Sumit

    Plugin Author Mark

    (@markwolters)

    The fatal error is still there. Could you post the contents of the debug.log file in the /wp-content/ folder?

    Thread Starter sumitmalhotra

    (@sumitmalhotra)

    The debug.log file does not exist in the /wp-content/ folder. Any other way?

    Thread Starter sumitmalhotra

    (@sumitmalhotra)

    Hi Mark,
    I disabled the Pinterest widget and the site is back to normal. Thanks a ton for all your help. Have a great day.
    Best,
    Sumit

Viewing 7 replies - 1 through 7 (of 7 total)

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