Site down after install

  • Resolved earnbetnick

    (@earnbetnick)


    6 years, 6 months ago

    Hello,

    Right after I installed the plugin my site goes down. When I deactivate the plugin it’s up again ect. Can anybody help make this plugin work?

    Many thanks,

    Nick

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Benjamin Denis

    (@rainbowgeek)

    6 years, 6 months ago

    Hello,

    weird 🙁

    Go to PhpMyAdmin, search “seopress_” and remove all entries.

    Backup your database before. Safety first!

    Reactivate the plugin, it should work.

    Thread Starter earnbetnick

    (@earnbetnick)

    6 years, 6 months ago

    We don’t use phpMyAdmin, what are the names of the tables that seopress_ is in?

    Thread Starter earnbetnick

    (@earnbetnick)

    6 years, 6 months ago

    I just noticed, it only goes down, when I active the SOCIAL NETWORKS module…

    Plugin Author Benjamin Denis

    (@rainbowgeek)

    6 years, 6 months ago

    Can you try to activate wp_debug to see the error when you enable the social features?

    More info here:

    Debugging in WordPress

    Thread Starter earnbetnick

    (@earnbetnick)

    6 years, 6 months ago

    I’ll ask the DEV to active debug mode (since I don’t have access to wp-config.php).

    In the mean time I would like to still try out the first solution you offered. But we don’t use phpMyAdmin, so what are the names of the tables that seopress_ is in?

    • This reply was modified 6 years, 6 months ago by earnbetnick.
    Plugin Author Benjamin Denis

    (@rainbowgeek)

    6 years, 6 months ago

    You can use a phpmyadmin equivalent like adminer.

    Search seopress_ in wp_options table.

    Thread Starter earnbetnick

    (@earnbetnick)

    6 years, 6 months ago

    Well unfortunately it didn’t work, but we did got an extensive error message with WP debug, but our dev also solved it, apparently some module was missing on the server side… (sorry I can’t provide anything specific)

    Thanks for your help!

    • This reply was modified 6 years, 6 months ago by earnbetnick.
    Thread Starter earnbetnick

    (@earnbetnick)

    6 years, 6 months ago

    Forgot to mark this as revolved.

    Plugin Author Benjamin Denis

    (@rainbowgeek)

    6 years, 6 months ago

    Probably the DOM module for PHP 😉

Viewing 9 replies - 1 through 9 (of 9 total)

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