Moderator
t-p
(@t-p)
nternal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.
If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.
If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log.
If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.
Hey t-p,
I got into our hosting site and got under Error codes and found this one repeated since yesterday:
PHP Fatal error: Call to undefined function get_user_by() in /home7/campspof/public_html/wp-includes/meta.php on line 1308
So far I’ve tried getting FileZilla & PHPadmin to work, but I can’t even set them up because I don’t have access. I attempted with Command Prompt but to no avail – continually says “invalid command”. This PHP Fatal Error above is the closest thing I have to an answer.
Thanks
Moderator
t-p
(@t-p)
Try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
As I’ve said since the beginning, I cannot access my admin panel.
I’ve tried phpadmin and wasn’t able to get in. I’m in a tricky place because I’m new to a position where I’m fully in charge of the website, but the website is still only about 5% of my job duties. So I wasn’t given the information even just for who our hosting service was, let alone things like our phpadmin access.
Moderator
t-p
(@t-p)
As I’ve said since the beginning, I cannot access my admin panel.
Nobody is asking you to access admin.
Please re-read my above reply again. It Says: “If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.”
Right, and when I click that link, it leads me to believe I need access to the phpmyadmin or get to the ftp, neither of which I can do.
Moderator
t-p
(@t-p)
Hey t-p,
I appreciate all the help and the link. After talking with the hosting support, I know it’s something relating to the new WordPress update, so I turned off the auto-updates and they are working on their end to get the update revoked. This is creating issues in editing (TablePress is MIA, some formatting things are out of place, etc.) but they’re small in relation to the whole site being down so I’ll wait until the next update and hope it doesn’t do the same thing.
PS – I was able to access the phpMyAdmin, but there was no “active_plugin” under wp-options. Still haven’t cracked the code to work with ftp. But again, not going to worry about it now.
Thanks for your help! Sorry it couldn’t be resolved.
Moderator
t-p
(@t-p)
If none of the troubleshooting steps helps resolve the issue, then try MANUALLY updating. Download WordPress again and unzip it. Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. Please read the <a href=”http://codex.ww.wp.xz.cn
Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups!
Moderator
t-p
(@t-p)
@michealsan123,
It has been over 5 months since the OP posted.
Please do not jump into other topics. If the troubleshooting already posted made no difference for you, then, as per the Forum Welcome, please post your own topic. A lot more people will see your post this way.
Your reply has been removed (archived).
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Lucy, if you wish to use the forums you must keep all support on the forums. We do not allow people to solicit others into private support here.
If you are happy to abide by that then please open your own support topic here: https://ww.wp.xz.cn/support/forum/how-to-and-troubleshooting/#new-topic-0
@lucyappadoo
