Site Editor Not Loading

Resolved Kate Anderson
(@kander87)

1 year, 3 months ago

When in the staging environment, the site editor will not load, it is stuck with the load bar never finishing. The site editor will work in the non staging environment.

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Tapan Kumer Das
(@voboghure)

1 year, 3 months ago

Hello @kander87

Thanks for writing us. Will you please make sure that the WP_DEBUG_DISPLAY is false on your staging site’s wp-config.php file?
If it is already turn off, then we need to check your debug log file. Will you please send us your debug log files from WP Staging > System Info to our support from this link?

Cheers.

Thread Starter Kate Anderson
(@kander87)

1 year, 3 months ago

In the wp-config.php file on the testing site, the debug is set to false:

define(‘WP_DEBUG’, false);

When I go to WP Staging and System Info there is no debug log. I have a “system information” and a “cloning” log only. The Debug area on the page says “=== PHP DEBUG LOG FILE IS NOT A FILE OR IS NOT READABLE ===”.

Thread Starter Kate Anderson
(@kander87)

1 year, 3 months ago

Inspect doesn’t show any issues in the console log but the page is just stuck at this same % load even after loading overnight.
Plugin Contributor alaasalama
(@alaasalama)

1 year, 3 months ago
@kander87 On the staging site’s wp-config.php file, replace this line:

define(‘WP_DEBUG’, false);

with:
```
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
```
Let me know how it goes,
Thanks,
Alaa
Thread Starter Kate Anderson
(@kander87)

1 year, 3 months ago

Hi!

I updated the file, refreshed the editor, refreshed the system info page, but the editor is still not loading and there is still no debug log.

=== File WPSTG_DEBUG_LOG_FILE is not readable or does not exist ===

=== PHP DEBUG LOG FILE IS NOT A FILE OR IS NOT READABLE ===

Plugin Contributor alaasalama
(@alaasalama)

1 year, 3 months ago

@kander87 Please contact us via this form, make sure to mention this thread, and we will help you further from there.

Viewing 6 replies - 1 through 6 (of 6 total)

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