Site failure after update

  • hooperwilliam

    (@hooperwilliam)


    2 years, 6 months ago

    My website now displays the message…

    There has been a critical error on this website.

    The error appeared today after an auto-update of the following…

    These plugins are now up to date:
    – Contact Form 7 (from version 5.8.2 to 5.8.3) : https://ww.wp.xz.cn/plugins/contact-form-7/
    – Jetpack (from version 12.8 to 12.8.1) : https://ww.wp.xz.cn/plugins/jetpack/
    – WooCommerce (from version 8.2.2 to 8.3.0) : https://ww.wp.xz.cn/plugins/woocommerce/
    – WooCommerce Payments (from version 6.7.1 to 6.8.0) : https://ww.wp.xz.cn/plugins/woocommerce-payments/

    The logs show the following failure…

    Got error ‘PHP message: PHP Fatal error:  Uncaught Error: Call to a member function get() on null in /opt/bitnami/wordpress/wp-includes/query.php:29\nStack trace:\n#0 /bitnami/wordpress/wp-content/plugins/tp-education/tp-education.php(486):

    What is interesting is that the mentioned plugin was not part of the update. As part of the debugging we attempted to disable the tp-education plugin and encountered this error…

    bitnami@ip-:~$ sudo wp plugin deactivate tp_education
    PHP Fatal error: Uncaught Error: Call to a member function get() on null in /opt/bitnami/wordpress/wp-includes/query.php:29

    It appears that the entire WordPress application is unusable. Any help is appreciated.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Moderator James Huff

    (@macmanx)

    2 years, 6 months ago

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

Viewing 1 replies (of 1 total)

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