Site is Experiencing a Technical Issue – Incompatible Theme

  • cohaivintage

    (@cohaivintage)


    1 year, 2 months ago

    I have received below error message from WordPress. Have contacted my hosting provider and they said that "when I try to change the php version it causes the critical error in the site, this is a issue with the theme, you may have to check with the your themes vendor, and inform them to make the theme compatible with the site."

    WordPress version 6.7.2
    Active theme: YITH Wonder (version 2.1.0)
    Current plugin:  (version )
    PHP version 8.1.28



    Error Details
    =============
    An error of type E_ERROR was caused in line 43 of the file /home1/zbltvdmy/public_html/website_988a0339/wp-content/plugins/bluehost-wordpress-plugin1/vendor/newfold-labs/wp-module-data/includes/Listeners/Listener.php. Error message: Uncaught Error: Class "NewfoldLabs\WP\Module\Data\Event" not found in /home1/zbltvdmy/public_html/website_988a0339/wp-content/plugins/bluehost-wordpress-plugin1/vendor/newfold-labs/wp-module-data/includes/Listeners/Listener.php:43
    Stack trace:
    #0 /home1/zbltvdmy/public_html/website_988a0339/wp-content/plugins/bluehost-wordpress-plugin1/vendor/newfold-labs/wp-module-data/includes/Listeners/Plugin.php(175): NewfoldLabs\WP\Module\Data\Listeners\Listener->push('plugin_updated', Array)
    #1 /home1/zbltvdmy/public_html/website_988a0339/wp-content/plugins/bluehost-wordpress-plugin1/vendor/newfold-labs/wp-module-data/includes/Listeners/Plugin.php(147): NewfoldLabs\WP\Module\Data\Listeners\Plugin->updated(Array)
    #2 /home1/zbltvdmy/public_html/website_988a0339/wp-includes/class-wp-hook.php(324): NewfoldLabs\WP\Module\Data\Listeners\Plugin->installed_or_updated(Object(Plugin_Upgrader), Array)
    #3 /home1/zbltvdmy/public_html/website_988a0339/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
    #4 /home1/zbltvdmy/public_html/website_988a0339/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #5 /home1/zbltvdmy/public_html/website_988a0339/wp-admin/includes/class-plugin-upgrader.php(419): do_action('upgrader_proces...', Object(Plugin_Upgrader), Array)
    #6 /home1/zbltvdmy/public_html/website_988a0339/wp-admin/includes/ajax-actions.php(4650): Plugin_Upgrader->bulk_upgrade(Array)
    #7 /home1/zbltvdmy/public_html/website_988a0339/wp-includes/class-wp-hook.php(324): wp_ajax_update_plugin('')
    #8 /home1/zbltvdmy/public_html/website_988a0339/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)
    #9 /home1/zbltvdmy/public_html/website_988a0339/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #10 /home1/zbltvdmy/public_html/website_988a0339/wp-admin/admin-ajax.php(192): do_action('wp_ajax_update-...')
    #11 {main}
      thrown

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • BluehostSupport

    (@bluehostsupport)

    1 year, 2 months ago

    Hello,

    In reviewing the above error messages, the errors you are seeing are related to a plugin that looks to have been renamed due to it being either outdate or incompatible with current build or template, and PHP version. We are unable to confirm the account associated with the above errors, and if you require additional assistance, please feel free to reach out to our support teams or visit our Knowledge Base resource under Help on our storefront.

    Thank you

    Thread Starter cohaivintage

    (@cohaivintage)

    1 year, 2 months ago

    Thank you for your reply @bluehostsupport . My account with you has the email DUNGNGUYENBLOG at GMAIL.COM.

    I have chatted with your Customer Service team in several occassions (latest with Ramya) and they haven’t been able to find the fix solutions and keep diverting me to the theme vendor Yith for the incompatiblity.

    Can you pls escalate this to the responsible team that can get this done?

    • This reply was modified 1 year, 2 months ago by cohaivintage.
    Thread Starter cohaivintage

    (@cohaivintage)

    1 year, 2 months ago

    Please find attached latest reply from your Customer Service team.

    Thanks for your patience. I have tried resolving this issue with the server access which I have and this requires more access to the servers to resolve this issue. I have escalated this issue to our server specialists. Reference number (E-295749) . Normal ticket resolution time is 24 hors. I will ask our specialists to resolve this issue at the earliest. We will take care of your issue. We always consider our customer’s issue should be resolved in one contact. So that our customers need not contact us again

    BluehostSupport

    (@bluehostsupport)

    1 year, 2 months ago

    Thank you for your reply. In checking your escalated case I do see our team reached out to request additional information that you have not yet replied to. If you could please respond there with the requested information we can continue looking into this.

    Our staff are server administrators who are always willing to assist in guiding you in the right direction here. That said if the issue itself is being caused by a third party plugin or theme, it may be out of the scope of support and would need to be handled with the developer directly as support had previously mentioned. To give yourself the best shot at resolving this as quickly as possible I would recommend, 1) getting back to our admins with the requested information and 2) Reaching out to your theme developer with the error log ready to see if they can help. This way you cover all your bases and are not just waiting on one support team to tell you that you need to try another.

Viewing 4 replies - 1 through 4 (of 4 total)

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